Hi, I’m
Madelene Edwards
Newmarket
Judge a man by his questions rather than his answers.
Voltaire
Summary
Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts. Skilled Assembly Line Worker highly productive working in team-based settings. Excellent listening and problem-solving abilities. Presenting more than 10 years of experience. Motivated Production Line Worker proficient in quality checks, finishing work and equipment calibration. Ready to tackle new challenges and to contribute to team and company success. Proactive Team Member with extensive experience in industrial product lines. Committed to maintaining efficiency and excellent quality assurance. Skilled at working with no supervision and knowledgeable about production equipment use and repairs. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
years of professional experience
Work History
Scentsy Online
Retail Sales Associate
08.2018 - Current
Job overview
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeled items, and arranged according to size or color.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Developed professional relationships with customers to increase loyalty, retention, and rapport.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Utilized upselling techniques to promote additional products and increase sales.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversations with customers to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve their needs.
- Developed strong rapport with customers and created a positive impression of the business.
O'Reilly Auto Parts
Auto Parts Delivery Driver
11.2019 - 08.2020
Job overview
- Pulled parts off store shelves to fill customer orders.
- Kept records of pickups and deliveries and obtained necessary signatures and receipts.
- Checked parts computer for stock items and initiated special orders.
- Safely and punctually delivered auto parts to local automobile stores from large distributors.
- Recommended, selected, and helped locate and obtain out-of-stock products based on customer requests.
- Answered common customer questions, accepted payments, and completed paperwork at delivery and pickup locations.
- Worked with road knowledge, GPS systems, and paper maps to navigate planned routes and make adjustments.
- Successfully avoided time delivery delays by carefully planning the best routes.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Minimized company liability and risks to loads by obeying traffic laws.
- Fostered positive working relationships with regular customers.
- Protected people and equipment from hazardous materials by using correct procedures.
- Kept detailed records of deliveries and money received from customers.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Documented mileage, deliveries, pickups, customer issues, and damages.
- Inspected load security and checked for damages.
- Completed on-time deliveries by choosing the best and most efficient routes.
- Determined the quickest and safest routes for delivery by using effective planning and organizational skills.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Kept up-to-date records for clients and distribution center to maintain long-lasting relationships.
- Worked with clients to develop safety practices for both parts delivery drivers and client receivers.
- Determined parts needed by analyzing information and descriptions provided by customers.
Census Bureau
Field Representative
09.2020 - 12.2020
Job overview
- Traveled up to 200 miles per day to visit customer locations.
- Completed paperwork in full, on time, and with high accuracy.
- Submitted reports to senior management to aid in business decision-making and planning.
- Conducted due diligence of research of the marketplace to determine the target audience, in-service training needs, and overall product value and benefits.
- Traveled throughout assigned territory to leverage leads and visit existing customers.
- Maintained responsibility for 400 accounts within assigned territory, consistently touching base to assess needs and satisfaction.
- Cultivated new leads through the application of government and Census strategies.
- Performed effectively in the self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Midas Automotive
Assistant Manager
07.2021 - 12.2021
Job overview
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in the workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed a loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Reviewed sales and gross profit reports to assess company efficiency.
- Made hiring recommendations to increase the company's productivity and profitability with quality workers.
- Monitored security to protect employees, customers, and property.
- Opened and closed locations and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules, and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Tire Discounters
Sales Manager
02.2022 - 08.2022
Job overview
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Established and cultivated solid business relationships with new or existing customers.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Resolved problems with high-profile customers to maintain relationships and increase the return customer base.
- Managed accounts to retain existing relationships and grow share of business.
Applebee's Grill + Bar
Server
08.2022 - 11.2022
Job overview
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set a positive tone for the entire dining experience as the first point of contact for incoming guests.
- Bussed and reset tables to keep the dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain a positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in a timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Seated customers in a timely manner by managing reservations and waitlists skillfully.
- Learned and followed local alcohol laws to keep the restaurant compliant with regulations while serving spirits.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts, and maintained an accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Processed orders and sent them to kitchen employees for preparation.
- Printed dining checks with total due, collected payment, and offered receipts to complete transactions.
- Helped customers with dietary restrictions, allergies, and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Helped customers with dietary restrictions, allergies, and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Processed orders and sent them to kitchen employees for preparation.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Printed dining checks with total due, collected payment, and offered receipts to complete transactions.
- Inspected dishes and utensils for cleanliness.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Increased sales significantly by upselling higher-end products to customers.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Toyota Motor Manufacturing
Assembly Line Production Worker
11.2022 - Current
Job overview
- Followed protocols to enhance protection and maintain a safe work environment.
- Performed visual and functional inspection of components to determine quality and identify defects.
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Stocked and replenished parts used on the assembly line to maintain consistent supply and inventory.
- Assisted quality assurance by inspecting items and removing defective parts.
- Trained and mentored new employees to apply best practices on assembly line operations and comply with procedures and regulations.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Completed daily inspection of machines and equipment.
- Completed durable assemblies and subassemblies with hand and power tools.
Education
Calhoun Community College Huntsville, AL
Associate of Science from Special Education
08.2026
University Overview
- 3.5 GPA
Pensacola State CollegePensacola, FL
No Degree from General Studies
05.2026
University Overview
- 3.5 GPA
Radford M. Locklin Technical CenterMilton, FL
No Degree from Computer Electronics
05.2004
University Overview
- 4.0 GPA
- A+ Certified
Santa Rosa Adult SchoolMilton, FL
High School Diploma
05.2004
University Overview
- 4.0 GPA
- Elected to president for Year book in 2004
Skills
- Supply Chain Distribution
- Checking Tolerances
- Final Product Testing
- Assembly and Production
- Quality Inspections
- Hand and Power Tools
- Visual Inspection
- Maintaining Clean Work Areas
- Assembly Instructions
- Expert Assembler
- Production Line
- Good Manufacturing Practices
- Equipment Monitoring
- Checking Product Quality
- Quality Control
- Defect Identification
- Performance Improvement
- Safety Protocols
- Hand Saw
- Wrench and Torque Driver Operation
- Product Assembly
- Inspect Material
- Heavy Machinery Safety
- Hand-Eye Coordination
- Removing Parts
- Nail Guns
- Spray Gun Operation
- Disassembling Engines
- Effective Working Relationships
- Tool Use and Repair
- Pressure Testing
- Managing Time
- Goals and Performance
- Socket Wrenches
- Problem Identification
- Rubber Mallets
- Safety Policies and Procedures
- QC
- QA
- Manufacturing
- Contamination Removal
- Finished Product Packaging
- Shipment Procedures
- Production Documentation
- Operational Procedures
- Finishing Knowledge
- Worker Instruction
- Hard Drives
- Shipment Preparation
- Repetitive Motion Tolerance
- Team Communication and Collaboration
- Packing and Shipping Proficiency
- Rotation Requirements
- Customer Needs Assessments
- Personnel Records
- Process Management
- Preparing Boxes
- Production Equipment Assessment
- Continuous Education
- Specialize in Part Type
- Maintenance Requirements
- Power Wrenching
- Quality Assurance Controls
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assembly Line Production Worker
Toyota Motor Manufacturing
11.2022 - Current
Server
Applebee's Grill + Bar
08.2022 - 11.2022
Sales Manager
Tire Discounters
02.2022 - 08.2022
Assistant Manager
Midas Automotive
07.2021 - 12.2021
Field Representative
Census Bureau
09.2020 - 12.2020
Auto Parts Delivery Driver
O'Reilly Auto Parts
11.2019 - 08.2020
Retail Sales Associate
Scentsy Online
08.2018 - Current
Calhoun Community College
Associate of Science from Special Education
Pensacola State College
No Degree from General Studies
Radford M. Locklin Technical Center
No Degree from Computer Electronics
Santa Rosa Adult School
High School Diploma
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