Madeley Gongora
Miami,FL
Summary
Highly-qualified Housekeeping Supervisor offering 10 years of hospitality and customer service experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.
Overview
10
10
years of professional experience
Work History
Laundry Manager
EG2 Coin Laundry
Miami, FL
03.2012 - 05.2022
- Communicated repair needs to maintenance staff.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Managed laundry sorting, washing, drying and ironing.
- Worked with front desk to respond promptly to all guest requests.
- Evaluated employee performance and developed improvement plans.
- Completed schedules, shift reports and other business documentation.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Maintained controls over expenses and inventory for optimal budget tracking.
- Operated traditional and computer-operated washers and dryers while observing all safety protocols.
- Cleaned machine filters and lubricated equipment.
Education
Bachelor of Science - Veterinarian Assisting
Martires De Pino Tres
Camaguey, Cuba05.1992
Skills
- Leather and Upholstery Cleaning
- Uniform Checks
- Room and Public Space Cleaning
- Storage Area Management
- Guest Service and Support
- Customer Needs Assessments
- Laundry Duties
- Staff Management
- Client Relations
- Production Goals
- Customer Satisfaction
- Inventory Support
- Supply Replenishment
Timeline
Laundry Manager
EG2 Coin Laundry
03.2012 - 05.2022
Bachelor of Science - Veterinarian Assisting
Martires De Pino Tres
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