Front Desk Receptionist
Tenet Healthcare Corporation
Turlock, California
- Greeted patients and visitors, creating a welcoming environment at the healthcare facility.
- Managed incoming calls, directing inquiries to appropriate departments efficiently.
- Scheduled appointments using electronic health record systems for patient convenience.
- Maintained patient confidentiality while handling sensitive information in compliance with regulations.
- Assisted patients with check-in and check-out processes to ensure smooth operations.
- Coordinated communication between medical staff and patients to streamline services.
- Processed insurance information accurately to facilitate billing procedures promptly.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Provided administrative support such as filing documents, photocopying and scanning materials.