Madelin Carcamo
Humble,TX
Summary
Resourceful and experienced worker offering expertise in customer service and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Experience in customer service, data entry and office management.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
Dick's Sporting Goods
Humble, TX
09.2024 - Current
- Greeted customers and provided outstanding customer service.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
- Performed cash, card, and check transactions to complete customer purchases.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Administrative Assistant
Valiant Capital
Houston, TX
07.2023 - 08.2024
- Managed phone and email correspondence and handled incoming and outgoing mail.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Organized and managed IRS filing system, entered data, and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Sales Associate
Macy's
Humble, TX
11.2022 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Associate of Science - Dental Hygiene
Lone Star College-Kingwood
Kingwood, TX05-2026
High School Diploma -
Atascocita High School
Humble, TX05-2022
Skills
- Languages: Spanish & English
- Data Entry
- Teamwork
- Communication
- Administrative Support
- Mail handling
- Flexible
- Organization
Timeline
Retail Sales Associate
Dick's Sporting Goods
09.2024 - Current
Administrative Assistant
Valiant Capital
07.2023 - 08.2024
Sales Associate
Macy's
11.2022 - 01.2023
High School Diploma -
Atascocita High School
Associate of Science - Dental Hygiene
Lone Star College-Kingwood