Madelin Diffy

Dora,Alabama

Summary

Proven to excel in high-pressure environments, I enhanced customer satisfaction and operational efficiency at Los Reyes 2 by seamlessly integrating strong multitasking abilities and exceptional customer service skills. Trained new staff, ensuring adherence to cleanliness standards and effective complaint handling, while expertly managing payment transactions and guest inquiries.

Overview

year of professional experience

Work History

Restaurant Hostess

Los Reyes 2

09.2021 - 04.2022

Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Answered customer questions about hours, seating, and menu information.
Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
Took initial drink orders and relayed information to wait or bar staff.
Input orders accurately into POS terminal, split bills and accepted payments.

Education

Associate of Applied Science - General Studies

Bevill State Community College, Sumiton, AL

07.2025

Extracurricular Activities: Softball

High School Diploma -

Dora Highschool, Dora, AL

05.2023

Honors graduate
Honor Roll every year of highschool
Awarded top 15% of graduating class
4.0 GPA

Skills

Customer Service

Strong multitasking

Greeting guests

Active Learning

Cash Handling

Cleanliness and hygiene

Assertiveness

Handling Complaints

Payment Processing

Timeline

Restaurant Hostess - Los Reyes 2

09.2021 - 04.2022

Bevill State Community College - Associate of Applied Science, General Studies

Dora Highschool - High School Diploma,