Madelin Morehouse
Marysville,WA
Summary
Proven expertise in patient communication and Microsoft Office, honed over three years at Community Health Center and Providence Medical Group. Excelled in managing over 70 patient interactions daily, enhancing office efficiency and patient satisfaction. Demonstrated adaptability and attention to detail, significantly improving record-keeping accuracy and operational workflow.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
Community Health Center
04.2023 - Current
- Maintained organized records and clinical forms, ensuring timely access for staff and patients.
- Coordinated insurance verification, patient transportation, and ensured comfort during visits.
- Handled sensitive patient information, adhering to HIPAA and privacy regulations.
- Managed patient check-in, registration, and scheduling for a multi-provider practice, handling 70+ patients daily.
- Monitored patient flow and supported coordination with providers, nurses, and medical assistants.
Patient Services Specialist
Providence Medical Group
12.2021 - 12.2022
- Assisted 50+ patients daily with registration and appointment scheduling, ensuring readiness for visits.
- Facilitated communication between patients and medical staff to ensure smooth coordination.
- Organized and maintained patient records and databases for efficient information retrieval.
- Processed incoming and outgoing communication, ensuring accurate dissemination of information.
- Utilized Microsoft Office to track provider scheduling guidelines and availability.
- Followed confidentiality protocols to safeguard patient records.
Customer Service Representative
Judd & Black
12.2019 - 04.2022
- Used a multi-line phone system, directed callers to appropriate personnel, signed for incoming packages, and assisted customers and other visitors.
- Scheduled dispatch for product delivery and service technician arrangements.
- Created, edited, and maintained electronic and written communication.
- Oversaw office supply and kitchen supply ordering.
- Managed invoicing orders, calculating and crediting accounts for daily reports.
- Provided administrative support to ensure efficient office operations.
- Maintained physical and digital filing systems.
Education
Certified Nursing Assistant CNA
Med Smart Academy, LLC
1410 7th St C2, Marysville, WA 98270Basic Life Support -
American Red Cross
Unfinished Associates - Business Administration
Everett Community College
Everett12-2021
Skills
- Patient Communication
- Time Management
- Multitasking
- Organization
- Attention to Detail
- Adaptability
- Collaboration
- Active Listening
- Record Keeping
- Dependability
- Proficient in Microsoft Office
- Epic & NextGen
- Clinical Supply Management
- Dependability
Timeline
Medical Receptionist
Community Health Center
04.2023 - Current
Patient Services Specialist
Providence Medical Group
12.2021 - 12.2022
Customer Service Representative
Judd & Black
12.2019 - 04.2022
Certified Nursing Assistant CNA
Med Smart Academy, LLC
Basic Life Support -
American Red Cross
Unfinished Associates - Business Administration
Everett Community College
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