Madelin Ryan
Miami,FL
Summary
Skilled Office Manager with comprehensive experience in overseeing daily office operations, implementing effective policies for better efficiency, and coordinating administrative activities. Strengths include multi-tasking abilities, strong communication skills, and proficiency in managing diverse teams. Significant contributions made to previous roles include improving organization systems and, effectively handling multiple tasks concurrently under pressure.
Overview
9
9
years of professional experience
Work History
Office Manager
Pinecrest Counseling Inc
Pinecrest, FL
04.2023 - Current
- Supervised staff members, organized schedules and delegated tasks.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries promptly, while maintaining positive relationships with clients.
- Tracked invoices and payments to ensure the accuracy of accounts receivable and payable information.
- Reviewed contracts for accuracy before signing off on behalf of the company.
- Monitored payments due from clients and promptly contacted clients with past-due payments.
- Maintained impeccable office organization to support efficiency, professionalism, and performance objectives.
- Administered payroll and maintained proper documentation of employee personnel.
- Processed payroll accurately, ensuring all employees were paid on time. Verified insurance coverage and identified third-party payers for billing purposes.
- Verified insurance coverage and identified third-party payers for billing purposes.
- Resolved discrepancies between customers' remittances and invoices received.
- Investigated incorrect billings and processed refunds as necessary.
- Maintained accurate records of collections, adjustments, and denials in the system.
- Submitted claims to insurance companies.
- Collected, posted, and managed patient account payments.
- Entered procedure codes, diagnosis codes, and patient information into billing software to facilitate invoicing and account management.
Administrative Executive
Abuelitos Medical Center
Miami Lakes, FL
06.2015 - 02.2023
- Created and implemented new policies and procedures to improve operations.
- Monitored staff performance, identified areas of improvement, and provided training when necessary.
- Coordinated with other departments to ensure compliance with regulatory requirements.
- Supervised clinical staff, including assigning tasks, setting goals, and evaluating performance.
- Prepared reports on operational activities for executive review.
- Facilitated communication between medical staff, administrators, and support personnel.
- Resolved customer complaints in a timely manner while ensuring satisfaction levels remain high.
- Oversaw the day-to-day operations of the healthcare facility's administrative functions.
- Ensured that all documentation was accurate, up-to-date, and compliant with relevant regulations.
- Implemented quality assurance programs to monitor standards of care delivery.
- Maintained records related to patient treatments and billing information.
- Represented company professionally when engaging with public and government agencies.
- Maintained database of personnel activities with digital record-management systems.
- Recruited, hired and trained new medical and facility staff.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
Education
Some College (No Degree) - Health Administration
Miami Dade College
Miami, FLSkills
- Billing
- Payroll Processing
- Office Management
- Customer Service
- Data Entry
- Scheduling Coordination
- Clinical Documentation
- HIPAA Compliance
- Medical Billing Processing
- Word Processing Software
- Coding Error Resolution
- Insurance Billing
- EMR Systems
- Office Administration
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Office Manager
Pinecrest Counseling Inc
04.2023 - Current
Administrative Executive
Abuelitos Medical Center
06.2015 - 02.2023
Some College (No Degree) - Health Administration
Miami Dade College
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