Madelin Vargas
Blue Point,NY
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in ECW.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
Sunriver Health
Yonkers, NY
01.2022 - Current
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Used ECW to schedule appointments.
- Printed out and faxed paperwork each day.
- Helped patients with paperwork, recieve call's from hospital's and pharmacy's.
- Reviewed daily care slips for doctors.
- Educated patients on medicine and at-home healthcare tools.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Front Desk Receptionist
Mark Medical Care
Queens, NY
08.2021 - 12.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Used internal software to process reservations, check-ins and check-outs.
Spectrum
Charter Spectrum
Queens, NY
10.2018 - 12.2018
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Developed and maintained courteous and effective working relationships.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Served customers and followed outlined steps of service.
Education
High School Diploma -
High School For Arts And Business
Corona, NY06.2018
Skills
- Evaluating Quality of Care
- Medical Billing
- Gathering Information From Patients
- Chart Pulling
- Providing Information and Resources
- Appointment Confirmation
- Patient Interviewing Skills
- Patient Engagement
- Database Search and Data Entry Skills
- Documenting and Recording Information
- Interpreting Physician Orders
- Routing Lab Results
- Insurance Verification
- Registration and Scheduling
- Patient Confidentiality and Data Security
Languages
Spanish
Full Professional
Timeline
Patient Service Representative
Sunriver Health
01.2022 - Current
Front Desk Receptionist
Mark Medical Care
08.2021 - 12.2021
Spectrum
Charter Spectrum
10.2018 - 12.2018
High School Diploma -
High School For Arts And Business
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