Madelina Fordham

• Oversaw day-to-day production activities in accordance with business objectives.
• Monitored budget and utilized operational resources.
• Achieved team goals through formalized training plans, coaching and performance management.
• Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
• Kept up-to-date with industry trends and identified areas of opportunity to drive improvements.
• Set team and individual KPIs and provided regular, actionable feedback.
• Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
• Monitored and coordinated workflows to optimize resources.

Manage Shipping and Receiving of Distribution Center

Manager Recycling Center

Work with different areas ofthe business such as buyers, category managers, liasion dept, transportation, inventoy control, vendor, business engineers, maintenance, sanitation and store teams.

Advised managers on organizational policy matters and recommend needed changes.
Conducted new employee orientation to foster positive attitude toward organizational objectives.
Directed personnel, training and labor relations activities.
Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
Advised managers on organizational policy matters and recommend needed changes.

Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Determined staff promotions and demotions, and terminated employees when necessary. Completed weekly schedules according to payroll policies. Trained all new managers on store procedures and policies. Wrote order supply requests to replenish merchandise. Trained staff to deliver outstanding customer service. Addressed and corrected sales staff communication issues in a tactful and effective manner. Worked closely with the district manager to formulate and build the store brand. Contributed to merchandising ideas at team sale meetings.

Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Design and implemented customer satisfaction metrics. Opened a new store location and assisted in recruiting and training new staff. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Determined staff promotions and demotions, and terminated employees when necessary. Completed a series of training sessions to advance from Assistant Manager to Store Manager. Trained all new managers on store procedures and policies. Maintained daily record of all transactions. Trained staff to deliver outstanding customer service. Analyzed marketing information and translated it into strategic plans. Addressed and corrected sales staff communication issues in a tactful and effective manner. Worked closely with the district manager to formulate and build the store brand. Contributed to merchandising ideas at team sale meetings.

Owned team productivity metrics. Improved service quality and increased sales by developing a strong knowledge of company's products and services. Interviewed, hired and trained new quality customer service representatives. Addressed negative customer feedback immediately. Provided a high level of product and leadership support to representatives and clients. Effectively communicated with team members to maintain clearly defined expectations. Effectively managed departmental expenses to stay within allocated budget. Resolved customer questions, issues and complaints. Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction. Stocked and restocked inventory when shipments were received. Determined staff promotions and demotions, and terminated employees when necessary. Wrote order supply requests to replenish merchandise.