Madeline Alicea
Cleveland,Georgia
Summary
Quality management professional with robust experience in driving process improvements and ensuring compliance with industry standards. Skilled in root cause analysis, auditing, and quality control methodologies. Strong focus on team collaboration and achieving results, adaptable to changing needs. Known for reliability, problem-solving abilities, and effective communication.
Overview
18
18
years of professional experience
Work History
Assistant Manager
Lowe's Hardware
Gainesville, Georgia
02.2023 - Current
- Achieving sales and margin goals. Increased sales through effective merchandising strategies and targeted promotions.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Coach - Manager
Walmart Complex
Raleigh, North Carolina
08.2017 - 02.2023
- Manage fresh, food, and consumable departments
- Ensured a high level of customer satisfaction with proactive engagement, addressing concerns, and providing personalized assistance.
- Action plan to mitigate shrink and ensure sales and profit goals
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Maximized store profits by analyzing sales data, identifying trends, and adjusting strategies accordingly.
- Reduced shrinkage levels through diligent monitoring of loss prevention measures and comprehensive staff training programs.
- Provided exceptional leadership by exemplifying company values and setting high standards. Effective coaching, training, and regular performance evaluations.
Quality Control/Assurance Manager
CCL Industries
Raleigh, North Carolina
10.2014 - 08.2017
- Develops, implements and coordinates the quality process to prevent or eliminate nonconformances in new or existing products and processes
- Develop and implement quality control tests, inspecting products at various stages, conduct audits, write reports, maintain certifications.
- Achieved high customer satisfaction by overseeing quality assurance processes.
- Developed strategies for continuous improvement in quality management.
- Investigated customer complaints and performed corrective actions to resolve quality issues.
- Implemented corrective action plans based on audit findings, resulting in measurable improvements over time.
Quality Control Manager
Cooper Vision
Santa Isabel, Puerto Rico
01.2007 - 08.2014
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Collaborated with cross-functional teams to identify potential areas of improvement in production processes, leading to enhanced product quality.
- Participated in regular management review meetings, providing updates on quality control performance and suggesting areas for improvement.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Conducted regular audits of production facilities, ensuring compliance with industry standards and regulations.
- Streamlined quality control processes, resulting in increased efficiency and reduced costs.
Education
Chemistry
Universidad De Puerto Rico
06-2001
Skills
- Problem-solving
- Customer service and engagement
- Inventory control
- Time management
- Team building and leadership
- Internal audits
- Continuous improvement
- Quality testing
- Attention to detail
- Documentation control
- Risk analysis and mitigation
- Preventive actions
- Customer satisfaction
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Assistant Manager
Lowe's Hardware
02.2023 - Current
Coach - Manager
Walmart Complex
08.2017 - 02.2023
Quality Control/Assurance Manager
CCL Industries
10.2014 - 08.2017
Quality Control Manager
Cooper Vision
01.2007 - 08.2014
Chemistry
Universidad De Puerto Rico