Summary
Overview
Work History
Education
Skills
Certification
Websites
Accomplishments
Timeline
Generic

MADELINE ALLISON

Toledo,OH

Summary

Adept at strategic leadership and fostering key relationships, I significantly enhanced operational efficiency and staff productivity at Ross Education. My expertise in fiscal oversight and human resources management, coupled with a talent for crisis resolution, positions me as a dynamic force in driving organizational success.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Associate Director

Ross Education
Sylvania, OH
02.2024 - Current
  • Coordinated daily operations and managed workflow to enhance productivity.
  • Provided support in the recruitment and training of new staff members.
  • Established budgets and tracked expenses to drive operational efficiency.
  • Participated in networking events to promote organizational interests.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Developed training programs for existing staff members as well as new hires.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Conducted performance evaluations and recommended areas for improvement.
  • Ensured compliance with local laws and regulations governing business operations.
  • Implemented customer service initiatives to improve client satisfaction.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Analyzed business performance data and forecasted business results for upper management.
  • Participated in staff meetings, working groups or task forces to implement strategic initiatives.
  • Facilitated team meetings to discuss progress and address challenges.
  • Coordinated with other departments to ensure successful completion of projects within established timelines and budgets.
  • Identified opportunities for improvement in processes, procedures, systems and services.
  • Maintained positive relationships with vendors and external partners to support business resilience efforts.
  • Engaged in ongoing professional development by attending seminars or conferences.
  • Utilized reporting and visualization tools to support governance and team reporting needs.
  • Oversaw day-to-day operations of the organization including personnel management, program development and implementation.
  • Evaluated performance of subordinates through regular feedback sessions and annual reviews.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Met with stakeholders to address issues and implement solutions.

Medical Assistant

ProMedica
Toledo, OH
08.2023 - 02.2024
  • Managed phone communications, appointment scheduling and patient greeting.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Updated and filed patient medical records.
  • Coding and filling out insurance forms.
  • Scheduling appointments.
  • Taking medical histories.
  • Explaining treatment procedures to patients.
  • Preparing patients for examination.
  • Assisting the physician during exams.
  • Collecting and preparing laboratory specimens.
  • Performing basic laboratory tests.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Documented notes during patient visits.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Instructing patients about medication and special diets.
  • Preparing and administering medications as directed by a physician.
  • Conducted venous punctures.
  • Performing electrocardiograms, removing sutures, and changing dressings.
  • Performed POCT testing, such as mono, COVID, strep, influenza, pregnancy, A1c, and glucose.
  • Administered medications.

Medical Assistant

Mercy Healthcare
Toledo, Ohio
02.2022 - 12.2022
  • Operated various software programs.
  • Answered telephones.
  • Facilitated a friendly and professional greeting for all incoming patients.
  • Maintained and organized medical records efficiently.
  • Completed and processed insurance documentation.
  • Coordinated scheduling of appointments.
  • Scheduled laboratory services.
  • Performed bookkeeping tasks efficiently.
  • Collected comprehensive patient histories.
  • Performed venipunctures accurately.
  • Streamlined patient registration procedures.
  • Ordered supplies.
  • Oversaw inventory tracking.
  • Helped with in-office procedures.
  • Conducted electrocardiograms.
  • Conducted urinalysis with accuracy.
  • Executed point-of-care testing.
  • Placed orders.
  • Adeptly managed referral processes.
  • Communicated vital health information efficiently.

Phlebotomist

Quest Diagnostics
Monroe, MI
04.2019 - 04.2022
  • Operated without supervision.
  • Arrange daily activities based on the urgency of requests for fluid samples.
  • Identify patients and their personal information using their ID or other documents.
  • Determine the right venipuncture method based on patient age, health, etc.
  • Reassure patients and help them relax.
  • Identified optimal veins for puncture.
  • Draw blood using sterilized needles, vials, and other equipment.
  • Skilled at various blood collection techniques including straight needle, butterfly, and vacuum methods.
  • Facilitated patient check-in processes efficiently.
  • Verified insurance eligibility.
  • Ensure optimal quality and quantity of samples.
  • Label samples correctly and send or deliver them for testing.
  • Addressed inquiries from patients and delivered valuable information.
  • Maintained detailed logs of fluid specimens for testing.
  • Adhere to all relevant health and safety standards while working.
  • Responded quickly and effectively to emergency situations.
  • Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
  • Verified collection orders and communicated discrepancies to nurses.
  • Educated patients on specimen collection procedures and post-draw care.
  • Demonstrated proficiency in using a variety of collection techniques and equipment.
  • Administered unique processes for collecting samples, including therapeutic phlebotomy and drug testing.
  • Prepared and packaged specimens for courier transport.

Medical Assistant/Behavior Technician

UTMC Hospital
Toledo, Ohio
10.2015 - 04.2019
  • Encouraged positive behaviors through rewards systems when appropriate.
  • Tracked client movement on and off unit by documenting times and destinations.
  • Maintained accurate and detailed records of patient care, condition, progress, and concerns.
  • Collaborated with doctors, psychologists or therapists in working with patient treatments.
  • Assisted in the development of individualized treatment plans for patients.
  • Conducted intake interviews with new patients to complete forms, assess mental health condition or obtain treatment history.
  • Using computer applications.
  • Managed telephone communications effectively.
  • Welcoming patients.
  • Updating and filing patient medical records.
  • Coding and filling out insurance forms.
  • Scheduling appointments
  • Arranging for hospital admissions and laboratory services.
  • Handling correspondence, billing, and bookkeeping.
  • Taking medical histories.
  • Explaining treatment procedures to patients
  • Preparing patients for examination
  • Assisting the physician during exams
  • Collecting and preparing laboratory specimens
  • Performing basic laboratory tests
  • Instructing patients about medication and special diets
  • Preparing and administering medications as directed by a physician.
  • Authorizing prescription refills as directed.
  • Drawing blood
  • Performed electrocardiograms, suture removal, and changed dressings.
  • Exercised delegation rights to call in prescriptions.
  • Performed POCT
  • Measured, dressed, cleaned, and irrigated wounds.
  • Applied wound vacs.
  • Applied Unna boots to help with wound healing, and increase blood flow.
  • Placed order as directed by a physician.

Senior Medical Assistant Group Lead

DMP Family Medicine
Redford, MI
11.2012 - 12.2015
  • Scheduling appointments
  • Coordinated hospital admissions and laboratory services.
  • Handling correspondence, billing, and bookkeeping
  • Collected comprehensive patient medical histories.
  • Explaining treatment procedures to patients
  • Preparing patients for examination
  • Assisting the physician during exams
  • Managed patient flow within the clinic setting to maximize efficiency of operations.
  • Performed electrocardiograms.
  • Conducted efficient and sterile blood collection.
  • Using computer applications
  • Answering telephones
  • Greeting patients
  • Updating and filing patient medical records
  • Coding and filling out insurance forms.
  • Achieved cost-savings by developing functional solutions to problems.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Rooming patients.
  • Conducted initial assessment and priority determination.
  • Provided training and support to onboarding staff.
  • Assessed daily workload.
  • Ensured proper staff coverage.
  • Complied with personnel policies.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Keeping patient information confidential.
  • Responsible for helping streamline processes in the back office to devise teamwork and better communication channels.
  • Coordinated inventory, orders, and supply stock maintenance of medical supplies.

STNA

Orchard Villa
Toledo, Ohio
  • Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
  • Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Assisted patients with mobility issues in transferring from bed to wheelchair or other assistive device.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Assisted with meal preparation and feeding of patients who required assistance.
  • Recorded information regarding food intake and output of patients.
  • Turned and repositioned bedridden patients to prevent bedsores.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Supplied, collected and emptied patient bedpans on frequent basis.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Helped residents walk with or without self-help devices.
  • Distributed drinking water and nourishment to residents.
  • Supported non-ambulatory residents in range of motion exercises.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.

Shift Manger

KFC
Perrysburg, OH
  • Conferred with management and subordinates to resolve problems or complaints.
  • Determined budgets, production goals and rates based on company policies and requirements.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Enforced safety standards throughout the store including proper use of equipment.
  • Managed the scheduling of staff shifts to ensure adequate coverage at all times.
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Observed and monitored utilization of equipment.
  • Enhanced operations and boosted productivity through employee training, coaching and assignments.
  • Responded quickly and effectively to emergency situations as they arose.
  • Identified needs of customers promptly and efficiently.
  • Communicated with other shift managers to facilitate continuum of customer service.
  • Delegated tasks to multiple employees while maintaining efficient workplace.
  • Investigated customer complaints regarding merchandise quality or availability promptly.
  • Resolved conflicts between employees or customers in a professional manner.
  • Managed schedules, accepted time off requests and maintained coverage for shifts.
  • Performed regular price checks to ensure accuracy in pricing throughout the store.

Manager

Olgas Kitchen Inc
Bloomfield, MI
  • Implemented process improvements, resulting in an increase in operational efficiency.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Assigned work and monitored performance of project personnel.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Established processes to ensure efficient workflow throughout the organization.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Implemented quality control measures to uphold company standards.
  • Directed recruitment, hiring, and training of new staff members.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Recruited and trained new employees to meet job requirements.
  • Created and managed budgets for travel, training, and team-building activities.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Monitored staff performance and addressed issues.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Implemented Six Sigma methodologies to enhance operational efficiency and reduce process variability.
  • Applied Six Sigma techniques to identify and eliminate defects, leading to increased productivity.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Shift Manager

Wendy's
Toledo, OH
  • Resolved conflicts between staff members in a professional manner.
  • Responded quickly and effectively to emergency situations as they arose.
  • Directed and coordinated production activities, encouraging employees to meet specifications.
  • Taught staff upselling techniques to meet revenue targets.
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Delegated tasks to multiple employees while maintaining efficient workplace.
  • Monitored inventory levels and placed orders for supplies as needed.
  • Evaluated and assessed personnel to identify potential candidates for promotion.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Trained new employees on company policies, procedures, and job responsibilities.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Coached employees on interactions with customers to drive exceptional service.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Implemented Six Sigma methodologies to streamline operations and enhance efficiency.

Education

Master of Science - Management And Leadership

Western Governors University
Salt Lake City, UT
08-2024

MBA - Business Administration

Western Governors University
Salt Lake City, UT
01-2024

Bachelor of Science - Health Administration/Health Information Mangement

Capella University
Minneapolis, MN
08-2022

Associate of Science - Medical Assistant

Ross Medical Education Center
Sylvania, OH
05-2009

Master of Science - Human Resources Management

Western Governors University
Salt Lake City, UT

Skills

  • Strategic leadership
  • Technical implementation
  • Key relationship management
  • Human resources management
  • Crisis management
  • Budget development
  • Schedule coordination
  • Performance evaluations
  • Staff scheduling
  • Event planning
  • Community outreach
  • Budget management
  • Administrative support
  • Expense control
  • Process improvement
  • Reporting and documentation
  • Onboarding and training
  • Coaching and mentoring
  • Analytical thinking
  • Relationship building
  • Data collection
  • Database management
  • Verbal and written communication
  • Decision-making
  • Critical thinking
  • MS office
  • Diversity and inclusion initiatives
  • Corporate communications
  • Project management
  • Clerical support supervision
  • Professional networking
  • Operations management
  • Work Planning and Prioritization
  • Key relationship development

Certification

Registered Medical Assistant AMT current.

Master Teacher Medical Assistant Instructor Training

Accomplishments

National Society of Leadership and Success

August 2022

Timeline

Associate Director

Ross Education
02.2024 - Current

Medical Assistant

ProMedica
08.2023 - 02.2024

Medical Assistant

Mercy Healthcare
02.2022 - 12.2022

Phlebotomist

Quest Diagnostics
04.2019 - 04.2022

Medical Assistant/Behavior Technician

UTMC Hospital
10.2015 - 04.2019

Senior Medical Assistant Group Lead

DMP Family Medicine
11.2012 - 12.2015

STNA

Orchard Villa

Shift Manger

KFC

Manager

Olgas Kitchen Inc

Shift Manager

Wendy's

Master of Science - Management And Leadership

Western Governors University

MBA - Business Administration

Western Governors University

Bachelor of Science - Health Administration/Health Information Mangement

Capella University

Associate of Science - Medical Assistant

Ross Medical Education Center

Master of Science - Human Resources Management

Western Governors University

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MADELINE ALLISON