Madeline Anderson

• Managed 50+ employees
• Conducted employee performance reviews and provided training for swim instructors, lifeguards, front desk representatives and supervisors.
• Led monthly team meetings and trainings to ensure operational excellence.
•Handle all customer service issues with care and our company core values in mind.
• Handled all HR related tasks.

• Conducted lifeguard training sessions for teams of up to 16.
• Consistently ensure up-to-date knowledge of safety standards.
• Implemented new training techniques that led to increased certification rates among course participants.
• Reduced rescue response times by conducting regular lifeguard drills and training sessions.

• Managed front desk operations at The Shop, ensuring a positive and welcoming environment for clients.
• Trained new front desk employees on customer service, appointment scheduling, and salon cleanliness.
• Oversaw inventory management and provided administrative support to management.

• Managed social media content creation and engagement strategies for multiple accounts.
• Analyzed trends and metrics to optimize online community engagement and increase brand visibility.
• Developed skills in photography, writing, analytics, and fostering online community relationships.