Summary
Overview
Work History
Education
Accomplishments
Timeline
Generic

Madeline Arnold

Birmingham,AL

Summary

Dynamic, results-oriented professional seeking a competitive and intrinsically rewarding role in medical sales. Trained in medical device and biologic sales, with a background in physiology, psychology, and high-performance coaching. Expertise in relationship-driven sales, consultative communication, and strategic problem-solving to drive growth and ensure client satisfaction. Proven attributes of adaptability, self-discipline, and a competitive mindset. Passionate about improving patient outcomes, by delivering valuable solutions and empowering surgeons to make informed decisions that enhance patient care.

Overview

9
9
years of professional experience

Work History

Request Processing Specialist

Gemini Legal
Birmingham, AL
07.2022 - Current
  • Daily responsibilities include corresponding with medical facilities, streamlining PHI documentation, and maintaining seamless communication with cross-functional teams to support client needs and drive customer satisfaction
  • Oversaw multiple projects and training initiatives, mentoring new processors on proprietary methods I developed to improve accuracy and efficiency under tight deadlines. Many of these techniques have been formally integrated into the Gemini Legal training program, significantly reducing turnaround time.
  • Ranked in the top 1% of my department for over two years by maintaining an exceptional amendment record, measured by accuracy, which highlights my strong attention to detail and commitment to the precise fulfillment of client requests.
  • Developed exceptional time management and self-discipline while working in a remote position, independently researching healthcare facilities and managing high-volume legal and medical documents.
  • Consistently recognized for outstanding performance, earning multiple promotions, pay raises, and a recent Employee of the Month nomination out of 350 employees in the company.

Founder and Trainer

Madeline Arnold Fitness
Homewood, AL
12.2019 - 08.2023
  • Built and managed a successful personal training business, providing both in-person and online coaching through customized fitness programs designed for individual client needs.
  • Applied consultative selling techniques to promote training programs and wellness solutions, resulting in revenue growth through authenticity, client-specific needs, and empathy.
  • Maintained detailed client records, utilizing progress tracking and program adjustment in order to maximize outcomes, which developed my abilities of organization and attention to detail.
  • Developed trust-based relationships by clearly communicating fitness strategies and coaching clients through personal challenges, resulting in high engagement and long-term retention.
  • Coached a diverse range of clients, including collegiate athletes, healthcare professionals such as surgical residents and nurses, school teachers, bodybuilders, high school athletes, stay-at-home moms, sorority members, and individuals from various religious and cultural backgrounds.

Head Fitness Coach & Personal Training Consultant

Shaping U Fitness
Pelham, AL
08.2019 - 08.2021
  • Managed physical fitness training for over 60 clients, maintaining detailed records of individual progress and preferences to ensure personalized, effective fitness solutions.
  • Led group fitness classes and provided individualized personal training, utilizing programs tailored to client needs, mirroring a consultative sales approach.
  • Routinely exceeded sales targets by effectively assessing client goals and recommending customized fitness programs, demonstrating strong, persuasive communication, and needs-based selling.
  • Maintained a 98% client retention rate, significantly above the industry standard of 70%, showcasing relationship management and long-term client engagement, which are key competencies in medical sales.
  • Educated clients on biomechanics and rehabilitation, aligning with the skills necessary for explaining complex medical solutions to healthcare professionals.

Restaurant Server

Main Street Tavern
Montevallo, AL
01.2018 - 08.2020
  • Managed multiple tables in a fast-paced environment, providing exceptional customer service and experiences that ensured repeat business.
  • Effectively upsold menu items and special promotions by building trust with customers and using persuasive language. Consistently recognized by managers and business owners for my ability to influence purchasing decisions and drive revenue growth.
  • Utilized soft skills such as active listening, reading body language, and anticipating customer needs to ensure a positive dining experience.
  • Worked closely with kitchen staff and fellow servers to deliver timely and efficient service, while managing multiple tasks and responsibilities.
  • Quickly resolved customer concerns through effective problem-solving, improving overall customer satisfaction.

Sales Representative

Vector Marketing Company
Birmingham, AL
07.2016 - 04.2017
  • Generated over $12,000 in total sales revenue within my first two weeks, utilizing persuasive sales techniques and dynamic product presentations.
  • Developed resilience and adaptability by overcoming rejections, adjusting sales techniques, and maintaining a results-driven mindset in a commission-based role.
  • Conducted cold calls and in-home presentations, which refined my ability to educate customers on product features and tailor pitches to individual needs.
  • Expanded my customer base by building strong customer relationships, leveraging referrals, and using word-of-mouth marketing.
  • Contributed to the Birmingham team achieving the highest sales in the country during the summer period.

Education

Postsecondary Certification - Orthobiologics & Regenerative Medicine

Medical Sales College
Denver, CO
02-2025

Bachelor of Science - Sociology

University of Montevallo
Montevallo, AL
12.2020

Accomplishments

  • Miss Guntersville, AL Scholarship Pageant Winner 2014
  • Distinguished Young Women of AL - Marshall County
  • Alabama Youth Leadership Conference Speaker
  • United Methodist Church Youth Leadership Scholarship
  • Marshall County Economic Development Scholarship

Timeline

Request Processing Specialist

Gemini Legal
07.2022 - Current

Founder and Trainer

Madeline Arnold Fitness
12.2019 - 08.2023

Head Fitness Coach & Personal Training Consultant

Shaping U Fitness
08.2019 - 08.2021

Restaurant Server

Main Street Tavern
01.2018 - 08.2020

Sales Representative

Vector Marketing Company
07.2016 - 04.2017

Postsecondary Certification - Orthobiologics & Regenerative Medicine

Medical Sales College

Bachelor of Science - Sociology

University of Montevallo

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Madeline Arnold