MADELINE Baez
Scranton,PA
Summary
Service-oriented Sales Associate/Stock with a solid grasp on reaching out to customers and providing them with high-end services. Reliable, dependable and hard working with effective communication skills. Influencing, refined planning and meticulous organizational skills that balance work, team support and responsibilities in a timely and professional manner. Very well organized and comfortable working in a multi-tasking project-oriented environment; known as a "highly organized and productive employee". Proven interpersonal work relations, communication, and people skills with the ability to interface with staff and managers. Extensive exposure to public and customer service requirements, always attentive to the importance of maintaining excellent customer satisfaction
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
21
21
years of professional experience
Work History
Store Associate/Stock
- Greet customers as they arrive at the store, and inquire into their purchasing preferences
- Confer with customers to determine their requirements, and suggest products and items accordingly
- Direct and lead customers to their desired products, and provide demonstrations when requested
- Assist customers in deciding product prices, and provide information about sale prices or discounts
- Provide support to customers in making informed choices, and indulge in suggestive selling to encourage them to buy additional products
- Process payments by operating POS systems, ensuring that both cash and credit card payments are properly handled
- Process returns and exchanges, according to established company policies
- Ascertain that shelves are adequately stocked with products, and arrange and rearrange them as well.
Housekeeping Manager
- Inspected level of cleanliness and reported issues to the management
- Assisted in scheduling of staffs according to projected staffing requirements
- Responded to guests’ requests and complaints, reported needed repairs to the maintenance staff
- Overseen housekeeping staff to maintain cleanliness of individual rooms and other areas
- Coordinated supplies of linen etc
- To maintain sufficiency, maintained linen carts and supplies as necessary
- Reported lost and found articles
Front End Team Lead
Walmart
Scranton, PA
06.2023 - 07.2024
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Monitored cash drawers in 34 checkout stations to verify adequate cash supply.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Target Store Associate
Stock
Melbourne , FL
04.2020 - 12.2021
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise.
- Answered questions about current promotions and resolved issues according to store policies.
- Answered telephone to give callers store information and look up order details.
- Stocked, replenished and organized inventory to keep store merchandise fresh.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
- Helped customers by answering questions and locating merchandise.
- Managed cash register operations using POS system and processed sales and returns.
- Put new merchandise on shelves and racks in attractive arrangements.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Assessed conflicts and identified solutions for clients promptly.
- Helped customers select products best fitting personal needs.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Built and maintained relationships with peers and upper management to drive team success.
- Received and processed cash and credit payments for in-store purchases.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
Transportation Seniors Dispatch/Driver
Class Inc
Lawrence, MA
09.2003 - 12.2010
- Communicated with [Job title] to obtain work schedule.
- Assisted clients with mobility issues by pushing wheelchairs and arranging other devices.
- Drove disabled and elderly clients to medical appointments.
- Recorded trip log and job diary to document mileage.
- Planned efficient routes by reviewing maps and traffic conditions.
- Oversaw vehicle registration, maintenance and repairs by taking to auto shop and completing paperwork.
- Provided client and caregiver surveys to gain feedback on services.
- Responded to dispatch calls promptly.
- Identified maintenance issues and notified mechanics to schedule repair work.
- Communicated via radio and used 10-codes to receive and transmit information.
Education
GED -
Queens Library GED adult
Skills
- Answering phone
- Multi tasking
- Microsoft Office
- Conflict resolution
- Problem resolution
- Reliable & trustworthy
- Organization
- Planning & organizing
- Fluent in Spanish
- Relationship building
- Responsible
- Organized
- Always go the extra mile
- POS system operation
- Payment processing
- Customer assistance
- Friendly, positive attitude
- Communication
- Active listening
- Team building
Languages
Timeline
Front End Team Lead
Walmart
06.2023 - 07.2024
Target Store Associate
Stock
04.2020 - 12.2021
Transportation Seniors Dispatch/Driver
Class Inc
09.2003 - 12.2010
GED -
Queens Library GED adult