Madeline Berry-Travis

Work History

Central Care Coordinator

Panoramic Health

05.2022 - 05.2024

Used company software and databases to maintain records of services performed and patient conditions.
Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
Built strong relationships with clients to deliver emotional support and companionship.
Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
Organized educational workshops for staff members on topics related to effective care coordination processes and best practices.
Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.

Home Health Care Provider

IHSS

05.2006 - 03.2021

Offered companionship and emotional support to clients remotely and during sessions
Administered medications and aided self-administration clients to consume medication
Transported clients to medical appointments and undertook errands to meet clientele's needs
Reviewed written care plans, executed instructions, and documented services delivered
Remained calm and maintained professionalism during times of high emotional stress
Provided accurate reports of observations by applying active listening and critical thinking skills.
Assisted patients with daily living activities, promoting independence and preserving dignity.
Enhanced patient comfort by providing compassionate and attentive care.
Administered medication as directed by physician.
Completed household management tasks for clients within private home settings.
Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
Provided assistance to clients by handling household cleaning duties, managing schedules, and transporting to and from medical appointments.
Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
Cooked tasty, nourishing meals for patients to promote better nutrition.
Safeguarded patient privacy by maintaining strict confidentiality of personal information and adhering to HIPAA guidelines.

Owner

NitroKarma

09.2014 - 01.2020

Mentored employees on quality service delivery, resulting in improved customer loyalty and retention
Assisted customers in sampling ice cream products
Scooped ice cream to correct specifications, minimizing over-scooping and reducing waste
Delivered fast, friendly service with knowledgeable support for wide-ranging questions about ice cream options
Optimized inventory management with timely audits and improved processes for identifying discrepancies
Oversaw employee scheduling to verify proper coverage for all shifts
Cultivated client trust and rapport by evaluating needs and developing targeted business solutions
Researched and implemented emerging technology and solutions to improve operational processes.
Managed daily operations for a successful small business, ensuring efficient processes and quality services.
Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
Promoted business via social media to generate leads and maximize brand identity.
Enhanced company reputation by consistently delivering exceptional service quality to customers.

Youth Program Director

Our Town Family Center

11.2001 - 07.2005

Continuously evaluated community's needs to adapt program's offerings accordingly
Fostered internal relationships for collecting information, identifying funding needs and cultivating impact metrics
Submitted proposals to identify funding opportunities for grant opportunities
Reviewed creative materials such as plays, books and scripts to identify pieces worthy of producing
Encouraged curiosity and exploration of new concepts to provide diverse and comprehensive education
Volunteered for and tackled new assignments and tasks to ease staff member burden.

Airline Reservation Agent

American Airlines

03.2000 - 08.2001

Reviewed the computer database to check the availability on different dates and lock in requested travel times
Educated clients about important information such as their travel times, transportation connections and visa requirements
Informed passengers of essential travel information, including travel times, visa requirements, and transportation connections
Made airline, car rental, and hotel reservations and notified travelers of arrangements and revisions.

Customer Service Representative

AOL/Time Warner

01.1999 - 05.2000

Provided solutions, recommendations, and replacements with empathy and positive feedback
Communicated with clients over phone, email, and chat platforms
Delivered high level of service and support to customers as company ambassador
Met team and client performance metrics, goals, and deadlines.

Director of Purchasing

National Medical Enterprises

12.1981 - 01.1984

Secured new supply sources in place of inadequate vendors and challenged external business partners
Developed systems and procedures for managing quotations, proposals and contract administration
Established contract administration system that drove vendors to perform according to contract terms.

Operating Room Technician

Emory University Hospital

12.1978 - 11.1980

Passed instruments to surgeons during surgery and maintained sterile field by using sterilized instruments and dressings and eliminating sources of contamination
Held retractors, cut sutures and completed detailed supply counts as part of sound surgical practices
Washed, shaved and disinfected incision sites to prepare patients for surgeries
Handed medical tools and equipment to physician during operation procedures
Organized ORs for new surgeries by following the specific surgeon's preference card
Cleaned and restocked the operating room between each procedure.

Operating Room Technician

Pima County Hospital

09.1974 - 11.1978

Set up surgical instruments, equipment and drapes to prepare for operations
Passed instruments to surgeons during surgery and maintained sterile field by using sterilized instruments and dressings and eliminating sources of contamination
Transported patients to operating rooms and helped position on tables for proper surgical access
Passed instruments and sterile supplies to surgeons and surgeon assistants during procedures
Followed hospital regulations and healthcare best practices to effectively tend to patients during pre-operation procedures
Washed, shaved and disinfected incision sites to prepare patients for surgeries
Held retractors, cut sutures and completed detailed supply counts as part of sound surgical practices
Helped the surgical team scrub in for procedures, assisting with gloving and clothing
Maintained vigilant eye over conditions in operating room, responding quickly to patient and surgical team needs.

Summary

Overview

Work History

Central Care Coordinator

Home Health Care Provider

Owner

Youth Program Director

Airline Reservation Agent

Customer Service Representative

Director of Purchasing

Operating Room Technician

Operating Room Technician

Education

Skills

Software

Timeline

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