Madeline Bishop
Amherst,New Hampshire
Summary
Accomplished Personal Lines Insurance Agent with a proven track record at L'Hussier Insurance Agency, adept in assessing customer needs and managing accounts with AMS360 software proficiency. Excelled in client relations and policy adjustments, demonstrating exceptional communication skills and insurance knowledge. Achieved significant client satisfaction through personalized coverage solutions.
Overview
7
7
years of professional experience
Work History
Personal Lines Insurance Agent
L'Hussier Insurance Agency
Chelmsford, MA
11.2023 - Current
- Assessed customers' insurance needs, determined coverage levels and provided quotes.
- Explained policy details to clients and answered questions related to coverage.
- Processed customer payments for premiums, maintained records of transactions and updated accounts accordingly.
- Filed claims with insurance companies on behalf of the customers.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
Customer Service Assistant
Garrity Insurance Agency
Marblehead, MA
05.2019 - 05.2022
- Greeted customers in a friendly manner and assisted with their inquiries.
- Performed administrative duties such as filing, scanning, faxing, copying documents.
- Advised customers on available coverage options that best fit their individual needs.
- Resolved billing disputes and processed payments and refunds as required.
- Processed insurance policy changes and updates accurately and efficiently.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Process Drive paperwork
Legal Receptionist
Spano & Dawicki LLC
Saugus, USA
12.2017 - 05.2019
- Answered incoming calls, took messages, and directed callers to the appropriate staff members.
- Scheduled meetings, appointments, and conference calls for attorneys.
- Organized office documents such as legal forms, contracts, briefs, pleadings, and correspondence.
- Scanned documents into the system for filing purposes.
- Processed payments from clients through credit card machine or cash register.
Education
High school diploma -
Homeschooled
Salem, MA05.2011
Business Administration- In progress online
Middlesex Community College
Lowell, MASkills
- Licensed P & C Insurance agent
- Manage customer accounts/policy changes
- Handle billing inquiries/office supplies/bank deposits
- Handle RMV drive paperwork
- Insurance binders
- AMS360 software proficiency
- Quoting with SinglePoint
Timeline
Personal Lines Insurance Agent
L'Hussier Insurance Agency
11.2023 - Current
Customer Service Assistant
Garrity Insurance Agency
05.2019 - 05.2022
Legal Receptionist
Spano & Dawicki LLC
12.2017 - 05.2019
High school diploma -
Homeschooled
Business Administration- In progress online
Middlesex Community College
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