Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Madeline Blackwater

System Business Analysis
San Tan Valley,AZ

Summary

Experienced Supply Chain Business Analyst with expertise in data analysis, requirements gathering, and user acceptance testing. Proven ability to enhance operational efficiency and optimize processes to drive project success. Detail-oriented professional skilled in facilitating cross-functional collaboration and gathering user feedback. Known for identifying operational gaps and developing strategies to improve supply chain processes, ensuring timely and efficient project outcomes. Results-driven Supply Chain Business Analyst with strong problem-solving skills and a focus on user needs. Committed to enhancing system usability through effective user acceptance testing and collaborative process improvements.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Supply Chain Business Analyst

Intel Corporation
Chandler, Arizona
01.2023 - Current
  • Analyzed business requirements to improve operational efficiency and project outcomes.
  • Identified gaps between current state and desired future state operations.
  • Facilitated brainstorming sessions with cross-functional teams for problem solving activities.
  • Gathered feedback from end users regarding usability issues related to applications or systems.
  • Identified and analyzed user requirements, procedures and processes to develop optimization strategies.
  • Conducted interviews with subject matter experts to gather information on existing systems and procedures.
  • Identified needs of customers promptly and efficiently.
  • Supported the implementation of new systems by training end-users on functionalities.
  • Conducted UAT tests, identified issues, and reported results to stakeholders.
  • Developed detailed test plans, test cases, and scripts for UAT testing.
  • Monitored and tracked defect resolution status during the course of entire test cycle.
  • Participated in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems.

Supplier Coordinator/Customer Support Specialist

Intel Corporation
Chandler, Arizona
01.2010 - 12.2022
  • Implemented process improvements to enhance operational efficiency.
  • Conducted audits to maintain compliance with industry standards and regulations.
  • Monitored supply chain activities to identify and resolve potential disruptions promptly.
  • Provided advice and guidance on best practices related to supply management processes.
  • Coordinated, tasked, trained and evaluated subordinates in work policies and procedures.
  • Implemented on-the-job training activities to cross-train employees on various tasks.
  • Managed documentation and record-keeping for ongoing projects and initiatives.
  • Resolved customer complaints in a timely manner while upholding company standards.
  • Guided employees in handling difficult or complex problems.
  • Documented support interactions in the customer relationship management system.
  • Conducted follow-up communications to ensure issue resolution and customer satisfaction.
  • Developed and maintained knowledge base articles for team reference and training purposes.
  • Implemented new processes and procedures to improve overall efficiency of the department.
  • Participated in team meetings providing updates on progress towards goals or objectives set forth.
  • Reviewed existing policies and procedures related to customer service operations regularly.
  • Provided technical support to customers and team members, troubleshooting customer inquiries in a timely manner.
  • Developed strong relationships with external partners necessary for providing optimal service levels for customers.
  • Provided support in the creation of process flows, user stories, use cases, and other system documentation.
  • Developed business requirements documents for software development projects.
  • Participated in user acceptance testing sessions to ensure accuracy of developed solutions.

Customer Account Coordinator

Intel Corporation
Chandler, Arizona
01.1995 - 12.2009
  • Responded to emails from customers regarding their accounts or orders in a professional manner.
  • Ensured customer satisfaction through timely responses to inquiries, resolving issues and providing helpful information.
  • Managed customer accounts by proactively addressing any potential problems before they arise.
  • Utilized various software programs such as CRM systems, spreadsheets and word processing applications.
  • Answered customer questions regarding account discrepancies or problems.

Education

Bachelor of Science - Computer Information Systems

DeVry University
Phoenix, AZ

Skills

  • Data analysis
  • Business process modeling
  • Requirements gathering
  • User acceptance testing
  • System documentation
  • Supply chain management
  • Customer relationship management
  • Effective communication
  • Problem solving
  • Training development
  • Internal auditing
  • Problem-solving
  • Decision-making
  • Attention to detail
  • Multitasking and organization
  • SQL proficiency
  • SAP
  • Strategic thinking

Certification

  • IATF 16949 Internal Auditor Certified

Timeline

Supply Chain Business Analyst

Intel Corporation
01.2023 - Current

Supplier Coordinator/Customer Support Specialist

Intel Corporation
01.2010 - 12.2022

Customer Account Coordinator

Intel Corporation
01.1995 - 12.2009

Bachelor of Science - Computer Information Systems

DeVry University

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Madeline BlackwaterSystem Business Analysis