Madeline Blake
Longwood Cricket Club
Brookline,MA
4
years of professional experience
Motivated associate with experience in retail and café settings. Skilled in problem-solving and time management, contributing to team success and improving overall customer satisfaction through effective communication and support.
Work History
Chocolate Production & Sales Associate
1 Year 10 Months- Assisted customers in selecting premium chocolates, enhancing the overall shopping experience.
- Assisted customers in selecting premium chocolates, enhancing overall shopping experience.
- Processed transactions accurately using point-of-sale systems, ensuring efficient service.
- Monitored stock levels and communicated replenishment needs to management for timely restocking.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Café Associate
3 Years 3 Months- Delivered exceptional customer service in a fast-paced café environment, enhancing guest satisfaction.
- Trained new associates on café procedures and best practices, fostering a collaborative team atmosphere.
- Maintained a clean and presentable café by wiping, sanitizing, and replenishing supplies frequently to support workflow efficiency and employees' tasks.
- Provided exceptional customer service, addressing concerns promptly and professionally.
Café Busser
1 Year 2 Months- Maintained cleanliness and organization of the dining area, ensuring an optimal guest experience.
- Collaborated with kitchen staff to expedite food delivery during peak hours.
- Trained new bussers on operational procedures and customer service standards.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
Education
Bachelor of Science - Biology
Skills
Customer service
Time management
Listening skills
Multi-tasking strength
Excellent people skills
Cash handling
Workflow optimization
Teamwork and collaboration
Timeline
Chocolate Production & Sales Associate
Serenade Chocolatier
11.2024 - CurrentRead More
Café Associate
Longwood Cricket Club
06.2023 - CurrentRead More
Café Busser
Beth's Bakery & Cafe
06.2022 - 08.2023Read More
University of Vermont
Bachelor of Science from Biology
Read More