Madeline Bohan
De Pere,WI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Hardworking and driven with quality-focused and proactive approach. Ready to and willing to take on added responsibilities to meet team and organization wide goals.
Overview
5
5
years of professional experience
Work History
HR Compliance Specialist
Advocate Health Care
01.2023 - Current
- Demonstrates knowledge of state and federal employment laws to ensure compliance and minimize risk to Advocate Aurora Health.
- Collaborates with our Onboarding and Recruitment teams to ensure that all new employees complete their form I-9 by the federal deadlines.
- Monitors and manages the compliance around I-9 management which includes weekly I-9 compliance follow up, receipt follow up and implications to the I-9 and necessary follow up and coordination with leadership.
- Collaborates with leaders and other HR specialist to identify and address issues that are related to HR Compliance.
- Oversees Unemployment Compensation process for Advocate Aurora Health by providing education to HR Business Partners and Employee Relation Specialist for completion of claims and preparation for hearings. Use Equifax tool to monitor deadlines and ensure Advocate Aurora meets all state expectations.
- Tracks reauthorizations for all employees to ensure eligibility to work in the United States and partners with the appropriate areas (leaders, HR Business Partners, and our legal team) as necessary to obtain documents. Coordinates with employees to ensure all current documentation is completed.
- Manages confidential personnel files, maintaining accuracy and upholding strict privacy standards.
HR Shared Service Representative, Tier II
Advocate Aurora Health Care
11.2020 - 01.2023
- Maintained comprehensive knowledge of the form I-9 and Unemployment Compensation, ensuring accurate information was relayed to employees.
- Created and updated tracking spreadsheets for various projects using MS Excel.
- Ensured that all unemployment claims that were received by Advocate Aurora Health Care were review, delegated to the appropriate party, and answered in a timely fashion.
- Maintained detailed records using our internal HR website, My HR Navigator and Workday, of employee interactions, ensuring accurate documentation for future reference or follow-up actions.
- Reviewed and resolved complex cases related to Unemployment Compensation or I-9 compliance that were escalated to the HR Compliance team.
- Supported efforts to ensure that all new employees completed their form I-9 by the federal deadlines.
- Maintained relationships with other HR specialist teams using strong collaboration and teamwork skills.
- Assisted in training new hires and offered ongoing support to help them reach their full potential.
HR Service Center Representative, Tier I
Advocate Aurora Health Care
08.2019 - 11.2020
- Maintained detailed records using our internal HR website, My HR Navigator, of employee interactions, ensuring accurate documentation for future reference or follow-up actions.
- Enhanced customer satisfaction by providing timely and accurate information .
- Actively listened to employee calls, handled concerns quickly and escalated major issues to supervisor.
- Handled complex inquiries by utilizing advanced problem-solving techniques and extensive knowledge of the organization's offerings and policies.
- Assisted employee in navigating our internal HR website and online resources, improving their ability to access information independently.
- Maintained up-to-date knowledge of policy and service changes.
- Demonstrated adaptability and flexibility in managing shifting priorities and adjusting workload to accommodate high call volume periods.
- Collaborated with leadership to update internal HR Shared Services procedures and information.
HR Intern, Senior
Advocate Aurora Health Care
05.2019 - 08.2019
- Provided exceptional customer service to both internal and external clients, resolving HR-related inquiries promptly and professionally through our HR Shared Service case tool, My HR Navigator.
- Developed strong written and verbal communication skills by answering phone calls that came into our HR Shared Services call center and resolving cases online through My HR Navigator.
- Collaborated with HR managers to ensure compliance for all employees for their annual mandatory education and for their annual flu shot requirement.
- Maintained relationships with HR leaders and specialist using strong collaboration and teamwork skills.
Education
Master of Arts - Business Leadership
Ottawa University
Ottawa05.2023
Bachelor of Science - Healthcare Administration
Carroll University
Waukesha, WI12.2019
High School Diploma -
De Pere High School
De Pere, WI06.2015
Skills
- Onboarding Processes
- Compliance Monitoring
- Audit Documentation
- Human Resources Support
- Continuous Improvement
- Policy Enforcement
- Legal Compliance
- Critical Thinking
Timeline
HR Compliance Specialist
Advocate Health Care
01.2023 - Current
HR Shared Service Representative, Tier II
Advocate Aurora Health Care
11.2020 - 01.2023
HR Service Center Representative, Tier I
Advocate Aurora Health Care
08.2019 - 11.2020
HR Intern, Senior
Advocate Aurora Health Care
05.2019 - 08.2019
Master of Arts - Business Leadership
Ottawa University
Bachelor of Science - Healthcare Administration
Carroll University
High School Diploma -
De Pere High School