Madeline Bratton
Sherwood,AR
Summary
Dynamic and results-driven professional with a proven track record. I have succeeded at any position have have pursued. Whether it be one-on-one fitness coaching and creating plans, running a front desk computer system and handling money and scheduling or helping grow myself and my team in a hair salon/customer service type setting. I am driven and self motivated with excellence problem-solving skills.
Overview
19
19
years of professional experience
Work History
Personal Fitness Trainer
North Little Rock Athletic Club
04.2024 - Current
- Provided exceptional one-on-one instruction by focusing on each client''s unique learning style.
- Streamlined administrative tasks such as scheduling appointments, tracking client progress, and managing billing matters efficiently.
- Increased overall gym revenue through upselling personal training packages and promoting other available services.
- Provided exceptional customer service to obtain new clients through referrals.
- Expanded the gym''s clientele base by creating effective marketing strategies and engaging in community outreach efforts.
- Devised personalized programs and nutritional plan for clients to achieve optimal results.
Small Business Owner
Body By Bacon Meal Prep
09.2016 - 04.2018
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
Small Business Owner
Hair Art by Madeline
05.2014 - 11.2017
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Used social media platforms to promote salon and services.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
Hairstylist Manager
The Boardroom Salon For Men
02.2014 - 09.2016
- Streamlined appointment scheduling to maximize daily bookings while minimizing wait times for clients.
- Developed a loyal clientele base through exceptional customer service and attention to detail in all aspects of hair care.
- Implemented inventory control measures to reduce waste and ensure the availability of essential supplies for stylists.
- Developed a comprehensive employee training program to ensure new hires were equipped with the necessary skills and knowledge to excel in their positions.
- Managed staff scheduling to maintain adequate coverage during peak business hours without sacrificing quality or efficiency.
- Maintained a clean and organized work environment, adhering to strict sanitation guidelines for the safety of both clients and staff.
- Resolved client issues or concerns promptly and professionally, maintaining the salon''s reputation for excellent customer service.
- Successfully managed budgets and financial reporting for the salon by carefully monitoring expenses, tracking revenue streams, and identifying areas for potential growth or cost savings.
- Established strong vendor relationships with suppliers to secure competitive pricing on high-quality products used throughout the salon.
- Created a welcoming atmosphere within the salon by fostering strong relationships among staff members and promoting open communication channels between employees at all levels.
- Managed cash flow, business transactions, banking, and accounting processes.
Hairstylist
Floyd’s 99 Barbershop
07.2010 - 09.2014
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
Ranch Hand
Pilot Point Livestock Auction
04.2005 - 08.2010
- Mended fences in disrepair to prevent livestock from wandering off and to keep predators out.
- Herded livestock using horses or ranch ATVs.
- Maintained equipment and ranch structures.
- Repaired equipment and animal living spaces.
- Collaborated with team members to achieve a smooth and cohesive workflow during high-traffic periods.
Education
Bachelor Of Psychology - Psychology
Ottawa University
Ottawa, KSCosmetology License - Cosmetology
Denton County Cosmetology School
Denton, TXNutrition Certification - Foods, Nutrition, And Wellness Studies
ISSA
Little Rock, AR05.2024
ISSA Certified Personal Trainer Certification - Health And Fitness
ISSA
Little Rock, AR05.2024
Associates Of Arts -
Dallas County Community College Richland Campus
Richardson, TX05.2011
Associates -
North Central Texas College
Gainesville, TX05.2010
GED -
Pilot Point High School
Pilot Point, TX05.2009
Skills
- Passion for fitness
- Leadership skills
- Adaptive Fitness Programming
- Motivational
- Knowledge of human anatomy
- Functional Movement Training
- Computer Software expertise
- Social Media marketing
- Certified in CPR/AED
- One-on-One Coaching
- Customer Service
- Employee Development
- Decision-making skills
- Problem-solving skills
- Scheduling
- Cleanliness and sanitation
- Inventory controls
- Cash Handling
- Telephone Etiquette
- Appointment Scheduling
- Administrative Skills
- File Organization
- Hospitality services
- Front Office Management
- Initiative-taking
Timeline
Personal Fitness Trainer
North Little Rock Athletic Club
04.2024 - Current
Small Business Owner
Body By Bacon Meal Prep
09.2016 - 04.2018
Small Business Owner
Hair Art by Madeline
05.2014 - 11.2017
Hairstylist Manager
The Boardroom Salon For Men
02.2014 - 09.2016
Hairstylist
Floyd’s 99 Barbershop
07.2010 - 09.2014
Ranch Hand
Pilot Point Livestock Auction
04.2005 - 08.2010
Bachelor Of Psychology - Psychology
Ottawa University
Cosmetology License - Cosmetology
Denton County Cosmetology School
Nutrition Certification - Foods, Nutrition, And Wellness Studies
ISSA
ISSA Certified Personal Trainer Certification - Health And Fitness
ISSA
Associates Of Arts -
Dallas County Community College Richland Campus
Associates -
North Central Texas College
GED -
Pilot Point High School
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