Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Madeline Brennan

Largo,FL

Summary

Proactive professional with 10+ years of customer service experience and a proven knowledge of great service, high volume, and teamwork. Aiming to leverage my abilities to successfully fill a role at your company.

Overview

10
10
years of professional experience

Work History

Uber Driver

Uber
04.2024 - Current
  • Provided safe, reliable, and efficient transportation services to passengers, ensuring a comfortable and positive experience
  • Used GPS and navigation tools to ensure timely arrivals
  • Followed all traffic laws and safety protocols to maintain a clean driving record

Front Door Host

Omnia Blue Night Club
08.2021 - 05.2024
  • Responsible for managing guest entry and maintaining a safe, welcoming atmosphere at the venue
  • Checked IDs and verified the age of all guests entering the nightclub
  • Greeted guests with a fun, friendly, and professional manner ensuring a memorable experience
  • Managed VIP and guest list entry
  • Collected cover charge transactions using POS system
  • Upsold VIP wristbands and bottles to increase sales

Server

Cody’s Roadhouse
12.2019 - 11.2020
  • Provided friendly and efficient customer service in a welcoming, family oriented environment
  • Handled high volume situations
  • Collaborated with a fast paced team in a dynamic, high energy setting

Server

Hooters
04.2016 - 12.2019
  • Excelled at high volume in the dining area while maintaining a friendly attitude and creating emotional connections with guests
  • Assisted groups of up to 20 with all orders, questions, and needs
  • Worked efficiently while under pressure
  • Actively upsold menu items
  • Processed payments, handled cash, and handled the POS system accurately

Restaurant Hostess

Aqua Prime
08.2015 - 02.2016
  • Provided top tier customer service to contribute to a refined dining experience at a fast pace, upscale environment
  • Ensured timely seating while managing reservation systems
  • Managed guest expectations and special requests

Front Desk Assistant

Shag Salon
10.2014 - 08.2015
  • Greeted and assisted clients in a friendly and professional manner
  • Handled inbound phone calls and email inquiries
  • Managed check-ins and scheduled appointments

Education

High School Diploma - Honor Roll

Seminole High School
Seminole, FL
05.2016

Skills

  • Excellent customer service
  • Ability to remain calm and composed in a high paced environment
  • Proficiency in POS systems
  • Professional appearance and demeanor
  • Ability to multitask
  • Upselling and sales
  • Teamwork
  • Conflict resolution

References

  • Maxwell Paul (manager of Omnia Blue)

(813)-462-6365


  • Steve York (manager of Hooters)

(727)-797-4668

Timeline

Uber Driver

Uber
04.2024 - Current

Front Door Host

Omnia Blue Night Club
08.2021 - 05.2024

Server

Cody’s Roadhouse
12.2019 - 11.2020

Server

Hooters
04.2016 - 12.2019

Restaurant Hostess

Aqua Prime
08.2015 - 02.2016

Front Desk Assistant

Shag Salon
10.2014 - 08.2015

High School Diploma - Honor Roll

Seminole High School

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Madeline Brennan