MADELINE BROCKMAN
Lincoln,NE
Summary
Highly motivated and detail-oriented individual seeking a receptionist position in a dental office. Though I am new to the field, I posses strong organizational, communication and customer service skills. Previous work experience in scheduling, messaging clients and child care. I am eager to learn, adapt quickly and provide support to both parents and staff. Effectively manages multiple priorities while maintaining positive attitude. Proactively takes on additional responsibilities to ensure team goals are met. Dedicated to creating a welcoming environment, assisting with office tasks to ensure smooth daily operations, and appointment scheduling.
Overview
6
6
years of professional experience
Work History
Licensed Esthetician
Golden Hour Skin Clinic
08.2023 - Current
- Maintained a clean, sanitary, and organized treatment room in compliance with industry regulations.
- Discussed procedures and treatment options with clients.
- Educated patients on treatment options and home care.
- Fostered friendly, warm, and exceptional customer experience.
- Improved clientele retention with exceptional customer service and follow-up care.
- Filled orders and responded to messages.
- Unpackaged orders and assisted in inventory.
- Streamlined appointment scheduling processes for increased efficiency and reduced client wait time.
Store Lead/Barista
The Mill
01.2021 - 02.2024
- Trained new employees on store policies and procedures
- Health and maintenance lead
- Ordering lead
- Form new guidelines for cleaning tasks
- Served as a friendly, hardworking, and punctual employee
- Adhered to all sanitation and health guidelines
- Remained knowledgeable about industry trends and cultures
- Ordered coffee and food for the store
- Recommended products based on solid understanding of individual customer needs and preferences
Nanny
Private Family
01.2019 - 01.2022
- Brought forth excellent social and communication skills
- Helped to maintain order and direction
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback
- Organized extracurricular schedules for sports and classes
- Monitored schedules to maintain sleeping, eating and school schedules for children
- Maintained up-to-date CPR and First Aid Certifications
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
Education
Esthetics
College of Hair Design
12.2021
Speech Pathology
University of Nebraska - Lincoln
01.2020
Skills
- Client service and support
- Self-direction
- Organization and Time Management
- Client retention
- Effective communication
- Appointment scheduling
Accomplishments
- Licensed Esthetician
- Face Reality Acne Expert Level II
- Hydrafacial Certified
- DMK Skin Revision Therapist
- Dermaplane Pro Certified
Timeline
Licensed Esthetician
Golden Hour Skin Clinic
08.2023 - Current
Store Lead/Barista
The Mill
01.2021 - 02.2024
Nanny
Private Family
01.2019 - 01.2022
Esthetics
College of Hair Design
Speech Pathology
University of Nebraska - Lincoln
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