Madeline Buckley
Hermitage,TN
Summary
Driven professional with a proven track record at Ferguson Bath, Kitchen & Lighting Gallery, excelling in customer relationship management and Salesforce proficiency. Demonstrated ability to enhance team performance and customer satisfaction through effective problem-solving and organizational skills. Achieved seamless operations and service excellence by leveraging goal-oriented mindset and multitasking capabilities. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
4
4
years of professional experience
Work History
Sales Support Representative
Ferguson Bath, Kitchen & Lighting Gallery
10.2022 - Current
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Tackled customer concerns and responded to inquiries within a business day to provide immediate issue resolution.
- Facilitated communication between sales representatives and other departments to ensure seamless order fulfillment processes.
- Created and processed orders and reviewed pending orders to verify the needed timeline.
- Developed strong relationships with key clients by consistently exceeding expectations in terms of service quality and reliability.
- Managed high-volume calls, effectively handling customer inquiries and complaints.
- Assisted customers with sales needs such as inventory and shipping questions.
- Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
Personal Assistant
National General Insurance Company
02.2022 - 07.2022
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Attended meetings, took notes and tracked action items.
Operations Assistant
Helios
02.2021 - 01.2022
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed day-to-day department operations with effective workflow coordination.
- Assisted operations manager with planning of routine operations and special projects.
- Supported daily operations by organizing office spaces for maximum functionality and ease of use.
- Collaborated with other departments to foster smooth operation of daily processes.
Associate Lead With Keys
Sun Tan City
08.2020 - 07.2021
- Enhanced team performance by providing regular coaching, guidance, and constructive feedback on individual and group tasks.
- Facilitated smooth store operations with efficient delegation and prioritization of tasks for all team members, maintaining a high level of productivity.
- Trained new employees on company policies, best practices, and sales techniques to promote a seamless integration into the team.
- Improved merchandise presentation by creating visually appealing displays that showcased current trends and seasonality effectively.
- Increased customer satisfaction by efficiently handling and resolving customer inquiries and concerns.
- Maintained a positive work environment through effective communication, teamwork, and ongoing support for coworkers.
- Managed opening and closing procedures, ensuring proper cash handling processes were followed consistently.
Education
Education
The University of Tennessee - Knoxville
Knoxville, TNHigh School Diploma -
Donelson Christian Academy
Nashville, TN05.2017
Skills
- Goal-oriented mindset
- Salesforce proficiency
- Customer Relationship Management
- Microsoft proficiency
Timeline
Sales Support Representative
Ferguson Bath, Kitchen & Lighting Gallery
10.2022 - Current
Personal Assistant
National General Insurance Company
02.2022 - 07.2022
Operations Assistant
Helios
02.2021 - 01.2022
Associate Lead With Keys
Sun Tan City
08.2020 - 07.2021
Education
The University of Tennessee - Knoxville
High School Diploma -
Donelson Christian Academy
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