Madeline Budroe
Ventura,CA
Summary
Highly motivated and detail-oriented professional with experience in streamlining office operations and providing high-level support. Computer savvy, enjoys problem solving, and fostering client relationships.
Overview
5
5
years of professional experience
Work History
Office Manager/ Personal Assistant
AAA Hospitality
01.2023 - Current
- Track AP/AR, deposits, payroll, and recordkeeping for 5 restaurants
- Conduct interviews for new team members
- Manage highly active calendar of business and personal events
- Create bonus reports and coordinate quarterly meetings
- Work closely with restaurant managers to optimize sales
- Build relationships with vendors and contractors
- Handle customer complaints and resolutions
- Track daily cash and sales to find discrepancies
Home Retention Specialist
PennyMac
01.2021 - 12.2022
- Worked remotely with 50-100 clients per day to initiate foreclosure alternatives
- Interviewed and negotiated with clients to find best solutions to each unique circumstance
- Educated clients on how programs work and long term effects on mortgages
- Built relationships with customers by following up on weekly basis
- Coordinated closely with a team and other departments
Front Desk Receptionist
Bronco Recreational Complex At Cal Poly Pomona
01.2019 - 12.2020
- Filed waivers and health documents
- Responded to emails and calls in a timely manner
- Checked guests into the facility
- Tracked and managed inventory
Education
Bachelor of Science - Business Administration, Finance
Cal Poly Pomona
Pomona, CA05.2022
Associate of Arts - Business Administration
Ventura College
Ventura, CA06.2018
Skills
- Proficient in Microsoft Office
- Excellent Organization
- Communication and Interpersonal Relationships
- Payable/Expense Reports
- Confidentiality
- Microsoft Excel
- Attention to Detail
- Administrative duties
Timeline
Office Manager/ Personal Assistant
AAA Hospitality
01.2023 - Current
Home Retention Specialist
PennyMac
01.2021 - 12.2022
Front Desk Receptionist
Bronco Recreational Complex At Cal Poly Pomona
01.2019 - 12.2020
Bachelor of Science - Business Administration, Finance
Cal Poly Pomona
Associate of Arts - Business Administration
Ventura College