Madeline Burke
Chicago,IL
Summary
Accomplished Client Success/Contract Manager with a proven track record at Insurance AUM, achieving a 97% client retention rate through expert contract management and exceptional customer relationship skills. Specializes in process management and paralegal tasks, driving client satisfaction and operational efficiency. Demonstrates a unique blend of value selling and data analysis, ensuring compliance and fostering growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Client Success/Contract Manager
Insurance AUM
05.2023 - Current
- Managed client membership renewal process, achieving a 97% retention rate.
- Handled client contracting for memberships and events, including negotiations and multi-year renewal agreements, ensuring compliance with company policies and legal requirements.
- Fielded client questions and requests, providing timely and accurate information.
- Maintained records of client membership renewal, prospecting, and event sponsorship processes in Google Sheets and HubSpot.
- Assisted in producing webinars using the On24 platform, ensuring smooth execution and high attendee satisfaction.
Litigation Paralegal
Merlin Law Group
10.2022 - 05.2023
- Drafted, reviewed, and filed legal documents, maintaining strong relationships with clients and attorneys.
- Managed high-volume caseloads effectively by creating organized systems for tracking deadlines and prioritizing tasks.
- Ensured accurate record-keeping by maintaining up-to-date case files, both physical and electronic formats.
- Organized and indexed large document productions, utilizing advanced spreadsheet techniques.
- Corresponded regularly with clients, opposing counsel, and court officials to maintain professional relationships.
Paralegal/Business Development Executive
Letizia & Letizia, Ltd.
01.2021 - 10.2022
- Drafted a wide range of estate plan documents, tailoring each case to the client's needs.
- Managed and completed corporate and LLC annual reports.
- Conferred with clients and other involved parties to gather and track case information.
- Conducted detailed client intakes and entered information into company database.
- Completed tax returns on our client's behalf using Intuit Quickbooks.
- Developed and operated business strategies to grow the firm's client base and increase retention.
Art Gallery Sales Associate
American Fine Art
04.2018 - 11.2019
- Assisted clients in selecting and purchasing art pieces, fostering positive and friendly relationships with the client base.
- Organized and managed gallery events, enhancing client engagement and satisfaction.
- Maintained inventory records and ensured the proper display of artworks to maintain visual appeal.
- Provided exceptional customer service, resulting in repeat business and positive client feedback.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Bachelor of Science - Business Administration
Arizona State University
05.2018
Skills
- Process Management
- Customer Relationship Management (CRM)
- Value Selling
- Paralegal Skills
- Contract Management
- Data Analysis
- Project Management
Certification
Certified 200 Hour Yoga Teacher, YogaRenew
Content Marketing Certification, HubSpot
Timeline
Client Success/Contract Manager
Insurance AUM
05.2023 - Current
Litigation Paralegal
Merlin Law Group
10.2022 - 05.2023
Paralegal/Business Development Executive
Letizia & Letizia, Ltd.
01.2021 - 10.2022
Art Gallery Sales Associate
American Fine Art
04.2018 - 11.2019
Bachelor of Science - Business Administration
Arizona State University