Madeline Burris
Naples,FL
Summary
Excitable and high-energy operations professional with experience coordinating high-volume fleet operations, managing projects, improving workflows, and supporting cross-functional teams. Recognized for strong organizational skills, Excel proficiency, inventory coordination, and solving operational challenges as they arise.
Overview
10
10
years of professional experience
Work History
Fleet Operations Technician
Hertz
Bonita Springs, FL
04.2024 - Current
- Coordinated daily fleet readiness in busy rental setting while addressing operational needs.
- Developed and maintained Excel tracking systems for inventory reporting and retail inspections.
- Assisted sales management and technicians to enhance communication and optimize workflows.
- Trained and supported new technicians while acting as a reliable resource for operational procedures.
- Managed documentation of inventory discrepancies and fleet records using DASH and EAM systems.
Project Manager
Windows by Toll
Stamford, CT
11.2021 - 04.2023
- Managed project schedules, logistics, materials, and customer communication across multiple active projects.
- Coordinated field teams and leadership to keep projects on schedule while resolving issues proactively.
- Improved internal workflows and administrative processes to increase efficiency.
- Balanced changing priorities while maintaining high customer satisfaction.
- Delivered targeted English classes to enhance communication skills among Spanish-only speaking installation teams during downtime.
Sales Associate
Plimpton & Hills
11.2016 - 10.2018
- Managed customer orders, inventory, contractor relationships, and quotations.
- Recognized as the primary associate for Spanish-speaking customers.
- Received multiple internal customer service recognitions.
Education
High School Diploma - undefined
01.2016
Skills
Fleet Operations
Fleet Planning
Microsoft Excel
Inventory Management
Operational Coordination
Process Improvement
Project Coordination
Customer Service
Team Training
Organization & Prioritization
Problem Solving
Bilingual (English & Spanish)
Microsoft Office
DASH
EAM
Leap CRM
LeadPerfection
MarketSharp
QuickBooks
Timeline
Fleet Operations Technician
Hertz
04.2024 - Current
Project Manager
Windows by Toll
11.2021 - 04.2023
Sales Associate
Plimpton & Hills
11.2016 - 10.2018