Madeline Byrd
Results-driven Jack Of All Trades
Athens,GA
Summary
Versatile professional with a strong background in operational leadership and team development. Committed to creating exceptional experiences while managing program initiatives and optimizing service delivery for sustainable success.
Overview
7
7
years of professional experience
Work History
Front of House Staff
Cafe Racer
Athens, USA
09.2025 - Current
- Customer interaction - Serve as a primary point of contact by accurately taking orders, answering questions, and supporting customer needs.
- Preparation - preparation of goods according to company standards and customer preferences.
- Operational upkeep - clean, organize, and restock products based on management expectations.
- Relationship building: Foster positive relationships with customers and coworkers to support a welcoming environment and recurring business.
- Closing procedures: Clean and close the shop according to established protocols, preparing the space for the next shift.
Barista
1000 Faces Coffee
Watkinsville, USA
02.2025 - 09.2025
- Customer service - Provide accurate and speedy service, respond to customer questions with knowledgeable and friendly answers.
- Drink accuracy - Prepare beverages quickly and consistently while maintaining quality standards.
- Shop maintenance - Clean, organize, and restock during downtime to support smooth operations, maintain equipment and machinery as needed.
- Team & customer rapport - Build strong relationships that contribute to a friendly, efficient workspace.
- Shift closing - Complete end of day cleaning and restocking to prepare the shop for the next team.
Front of House Program Manager & Media Assistant
The Farm Cart
Athens, USA
09.2022 - 02.2025
- Operational leadership - Supervise operations to ensure efficient, high-quality service above standard.
- Program management - Oversee inventory, training, order accuracy, and quality control for the coffee program
- Menu development - Create new beverage recipes, protocols, and menu items; conduct staff training and follow up.
- Sales growth - Increase revenue by developing innovative offerings.
- Team communication - Clearly communicate expectations and needs to staff for efficency and positive work environment.
Back of House Coordinator & Front of House Staff
Bistro Off Broad
Winder, USA
08.2019 - 06.2022
- Guest experience - Create memorable dining experiences through hospitality, menu knowledge, and personalized recommendations.
- Training participation - Attend quarterly staff training, seasonal tastings, and education courses.
- Service execution - Follow formal service protocols and confidently address guest questions and concerns.
- Team leadership - Lead daily pre-shift meetings to align front and back of house teams.
- Service flow management - Prioritize smooth service, guest satisfaction, and alignment with company expectations.
Education
High School Diploma -
Apalachee High School
Winder05-2019
Some College (No Degree) - Bioscience
Athens Technical College
Athens, GASkills
- Team Leadership
- Training Program Development
- Team Training
- Critical Thinking
- Independent Problem Solving
- Thrives in Structure and Chaos
- Policy development
- Product Development
- Media Marketing
- Customer Service Expert
Timeline
Front of House Staff
Cafe Racer
09.2025 - Current
Barista
1000 Faces Coffee
02.2025 - 09.2025
Front of House Program Manager & Media Assistant
The Farm Cart
09.2022 - 02.2025
Back of House Coordinator & Front of House Staff
Bistro Off Broad
08.2019 - 06.2022
High School Diploma -
Apalachee High School
Some College (No Degree) - Bioscience
Athens Technical College