Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

MADELINE CAMERON

St. Paul ,MN

Summary

Hard-working professional with 7 years of experience and a proven knowledge of customer driven management, strategic training, team building, and P&L management.

Overview

13
13
years of professional experience

Work History

TRAINING GENERAL MANAGER

Caribou Coffee
St. Paul, MN
03.2018 - Current
  • Has facilitated six internal, and eight external Managers in training through the training program. Plans and manages the training of either three week or six week programs. Prepares MIT's to take over their own stores by telling, showing, doing, and reviewing all competencies of the GM role in real life situations. Makes sure that the MIT is certified and ready to take over their own store and is prepared to always uphold Caribou's standards.
  • Has hosted four Support Center employees for an in-store experience that upholds Caribou's core values.
  • Has facilitated two We Proudly Brew workshops, teaching Caribou standards at one university and one airport coffee shop.

GENERAL MANAGER

Caribou Coffee
Grand Forks, ND
05.2017 - Current
  • Manages a single brand Caribou Coffee.
  • Hires and trains a well-informed team who uphold Caribou's core values and standards. Controls costs and drives sales in order to increase store's profitability.
  • Celebrates Caribou culture to maintain a fun environment and the look and feel of a well run store.
  • Main responsibilities included driving bean sales, controlling inventory, maintaining the look and feel of a well run store, living Caribou culture, training team members, coaching team member behaviors, running smooth shifts, and creating great guest experiences.

FRONT OF HOUSE ASSISTANT GENERAL MANAGER

Caribou Coffee
Grand Forks, ND
01.2016 - 04.2017


  • Participated in an NSO. Set up store for success on grand opening and continued to build a strong team after we opened. Supported General Manager in store operations. Main responsibilities included running smooth shifts, baking, training team members, maintaining cleanliness, recruiting, and creating great guest experiences.

ASSISTANT GENERAL MANAGER

Caribou Coffee
Fargo, ND
09.2015 - 01.2016
  • Supported General Manager in store operations. Main responsibilities included driving bean sales, placing orders, maintaining the look and feel of a well run store, living Caribou culture, training team members, coaching team member behaviors, running smooth shifts, and creating great guest experiences.

SHIFT LEADER

Caribou Coffee
Fargo, ND
08.2014 - 09.2015
  • Main responsibilities included delegating tasks to team members in order to run successful shifts, ensuring excellent guest service, training new team members to follow Caribou standards, and focusing on Caribou culture in order to create the look and feel of a well run store.

TEAM MEMBER

Caribou Coffee
Fargo, ND
10.2013 - 08.2014
  • Main responsibilities included creating excellent guest interactions, maintaining store cleanliness, serving drinks that follow SOP, maintaining speed of service, driving bean sales, and driving ticket.

Education

Licenses and Certifications Certificate in Book Publishing -

B.A. - Mass Communications

MINNESOTA STATE UNIVERSITY

Skills

Brand Ambassador

Knowledgeable in Caribou standards

Passion for training

Creates fun in challenging situations

Dedicated to setting others up for success

Strives to develop others

Timeline

TRAINING GENERAL MANAGER

Caribou Coffee
03.2018 - Current

GENERAL MANAGER

Caribou Coffee
05.2017 - Current

FRONT OF HOUSE ASSISTANT GENERAL MANAGER

Caribou Coffee
01.2016 - 04.2017

ASSISTANT GENERAL MANAGER

Caribou Coffee
09.2015 - 01.2016

SHIFT LEADER

Caribou Coffee
08.2014 - 09.2015

TEAM MEMBER

Caribou Coffee
10.2013 - 08.2014

Licenses and Certifications Certificate in Book Publishing -

B.A. - Mass Communications

MINNESOTA STATE UNIVERSITY

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MADELINE CAMERON