Madeline Chew
Alameda,CA
Summary
Service-oriented professional with 4 years of customer service experience, excelling in fast-paced environments and delivering exceptional guest experiences. Skilled in building strong client relationships, cash management, handling high-volume tasks, and thriving under pressure.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lead Barista
The Local Cafe and Restaurant
Alameda, CA
06.2023 - 02.2025
- Served 200+ customers per shift while making coffee, food, and pastry orders.
- Memorized 50+ menu items, ensuring accuracy and speed.
- Built relationships with regular customers making them feel welcome and valued.
- Maintained a clean and organized workspace while managing multiple tasks.
- Demonstrated strong multitasking skills in a high-volume environment, often managing orders and customer needs independently during peak hours.
- Trained three new employees, ensuring they met service standards.
Sales Representative - SolarVult
CES Technologies
Las Vegas, NV
01.2025 - 01.2025
- Represented a leading solar company at CES, the world’s largest technology trade show.
- Engaged with 500+ attendees daily, including industry professionals and potential clients, promoting solar energy solutions.
- Generated new leads and built relationships with potential clients by delivering compelling product presentations in a high-traffic environment.
- Demonstrated strong communication and sales skills in a fast-paced, competitive setting.
- Thrived in a high-stress, fast-paced environment, working 11+ hour shifts while managing constant customer interactions and sales responsibilities.
Host/Cashier
The Star
Alameda, CA
01.2022 - 06.2023
- Answered phone orders and ensured accuracy.
- Managed takeout orders and packaging.
- Assisted servers with food running and table upkeep.
- Processed transactions and handled cash/card payments accurately.
- Provided excellent customer service.
Education
Associate of Arts - Applied Psychology
College of Alameda
Alameda, CA05-2025
High School Diploma -
Alameda High School
Alameda, CA06-2023
Skills
- Hospitality
- Interpersonal Communication Skills
- Creative Problem Solving
- Guest Services
- 70 WPM typing speed
- Cash Handling
- Computer Knowledge
- Works Efficiently Under Pressure
Certification
- Food Handlers Certification
Timeline
Sales Representative - SolarVult
CES Technologies
01.2025 - 01.2025
Lead Barista
The Local Cafe and Restaurant
06.2023 - 02.2025
Host/Cashier
The Star
01.2022 - 06.2023
Associate of Arts - Applied Psychology
College of Alameda
High School Diploma -
Alameda High School
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