Madeline Cole
Tampa,FL
Summary
Motivated, organized, and caring professional looking for a career change into the beauty industry. I’m excited to provide my current skillset, passion for the beauty industry, and eagerness to learn to a Day Spa, Med Spa, or beauty studio.
Overview
3
3
years of professional experience
Work History
Guest Engagement Guide
ZooTampa at Lowry Park
08.2023 - Current
- Facilitates Safari Expedition for guests of all ages
- Performs an educational and entertaining narrative while standing on the back of a moving truck, sharing animal information and conservation stories in a fun and engaging way
- Develops a unique character and performs with an energetic and upbeat attitude
- Remains in character throughout the experience, while engaging with guests and delivering a thematic and high-quality performance
- Drives 32-passenger safari trucks on unpaved roads through and around animal habitats
- Rotates between Safari Expedition roles continuously throughout the day
- Assists passengers in getting on and off vehicles
- Assists persons with disabilities/patrons of tours, including loading of wheelchairs
- Demonstrates safe operation of the safari trucks, including responding appropriately and assisting in potential emergency situations
- Consistently demonstrates excellent guest interaction and "hospitality" skills at all times
- Maintains a friendly, courteous attitude towards guests and gives assistance whenever possible
- Politely and diplomatically enforces safety and departmental rules and processes
- Ensures that ZooTampa’s policies and procedures are carried out in all programs
- Fully understands all operating and safety procedures and communicates designated safety instructions to guests
- Keeps and documents accurate rider counts
- Ensures a high level of service and positive experience for visitors and program participants
- Supports the transfer of knowledge and expertise from the animal care staff and scientists to Zoo guests, with the goal of increasing the visibility of the Zoo’s conservation messages
- Supports informal Signature Encounters, in-park interpretive experiences and events for the Guest Engagement Department
- Offers ideas and recommendations on program changes and improvements to Guest Engagement leadership
- Maintains strong working relationships with all departments within the Zoo to help ensure the overall success of programs
- Acts as a positive role model for new staff.
National Sales Recruiter
Total Quality Logistics
04.2023 - 07.2023
- Develop and implement strategic initiatives for recruiting diverse talent
- Partner with Corporate leaders to forecast and develop plans for key staffing initiatives
- Manage full cycle recruiting process to meet the various staffing goals across all levels within multiple business units
- Create and implement employment marketing strategies to attract passive job seekers
- Work with hiring managers and interview teams to ensure job requirements and expectations are clearly understood and candidates are assessed against appropriate requirements
- Develop strong relationships and partner with hiring managers, business leaders and HR
- Track and report key metrics designed to measure and predict staffing activity
- Regular follow up with the respective hiring managers and candidates to ensure timeliness of recruitment process
- Develop and implement search strategy that includes vendor selection process and performance metrics for all searches
- Locate and document where to find ideal candidates
- Communicate with managers and associates regularly to establish rapport, gauge morale, and source new candidate leads
- Develop working relationships within colleges, trade schools and industry groups to aid in recruiting
- Create contacts within the industry
- Create job descriptions as needed
- Lead the creation of a recruiting and interviewing plan for each open position
- Efficiently and effectively fill open positions maintaining the established time to fill goal
- Conduct regular follow-up with managers to determine the effectiveness of recruiting plans and implementation
- Develop a pool of qualified active and passive candidates in advance of need and maintain regular contact with them
- Research and recommend new sources for active and passive candidate recruiting
- Post openings on Antech website, job boards and in other position appropriate venues
- Assist with the management of the use of recruiters and headhunters as requested
- Successfully multi-task in a fast-paced environment to fill high volumes of customer orders
- Utilize Workday as CRM
- Creating various documents in Microsoft Word, Excel, and PowerPoint.
Corporate Recruiter
Antech Diagnostics
06.2022 - 11.2022
- Develop and implement strategic initiatives for recruiting diverse talent
- Partner with Corporate leaders to forecast and develop plans for key staffing initiatives
- Manage full cycle recruiting process to meet the various staffing goals across all levels within multiple business units
- Create and implement employment marketing strategies to attract passive job seekers
- Work with hiring managers and interview teams to ensure job requirements and expectations are clearly understood and candidates are assessed against appropriate requirements
- Develop strong relationships and partner with hiring manager, business leaders and HR
- Track and report key metrics designed to measure and predict staffing activity
- Regular follow up with the respective hiring managers and candidates to ensure timeliness of recruitment process
- Develop and implement search strategy that includes vendor selection process and performance metrics for all searches
- Locate and document where to find ideal candidates
- Communicate with managers and associates regularly to establish rapport, gauge morale, and source new candidate leads
- Develop working relationships within colleges, trade schools and industry groups to aid in recruiting
- Create contacts within the industry
- Create job descriptions as needed
- Lead the creation of a recruiting and interviewing plan for each open position
- Efficiently and effectively fill open positions maintaining the established time to fill goal
- Conduct regular follow-up with managers to determine the effectiveness of recruiting plans and implementation
- Develop a pool of qualified active and passive candidates in advance of need and maintain regular contact with them
- Research and recommend new sources for active and passive candidate recruiting
- Post openings on Antech website, job boards and in other position appropriate venues
- Assist with the management of the use of recruiters and headhunters as requested
- Successfully multi-task in a fast-paced environment to fill high volumes of customer orders
- Utilize Workday as CRM
- Creating various documents in Microsoft Word, Excel, and PowerPoint.
Technical Recruiter
ComResource
09.2021 - 06.2022
- Develop and implement strategic initiatives for recruiting technical talent
- Partner with clients to forecast and develop plans for key staffing initiatives
- Manage full cycle recruiting process to meet the various staffing goals across clients being serviced
- Create and implement employment marketing strategies to attract passive job seekers
- Work with hiring managers and interview teams to ensure job requirements and expectations are clearly understood and candidates are assessed against appropriate requirements
- Develop strong relationships and partner with client hiring managers and leadership and ComResource sales team
- Track and report key metrics designed to measure and predict staffing activity
- Regular follow up with the respective hiring managers and candidates to ensure timeliness of recruitment process
- Develop and implement search strategy that includes vendor selection process and performance metrics for all searches
- Locate and document where to find ideal candidates
- Communicate with managers and associates regularly to establish rapport, gauge morale, and source new candidate leads
- Develop working relationships within colleges, coding bootcamps, and industry groups to aid in recruiting
- Create contacts within the industry
- Create job descriptions as needed
- Lead the creation of a recruiting and interviewing plan for each open position
- Efficiently and effectively fill open positions maintaining the established time to fill goal
- Conduct regular follow-up with managers to determine the effectiveness of recruiting plans and implementation
- Develop a pool of qualified active and passive candidates in advance of need and maintain regular contact with them
- Research and recommend new sources for active and passive candidate recruiting
- Post openings on Antech website, job boards and in other position appropriate venues
- Assist with the management of the use of recruiters and headhunters as requested
- Utilize Microsoft CRM and various VMS products
- Creating various documents in Microsoft Word, Excel, and PowerPoint.
Server/Bartender/Trainer/Barback
Condado
08.2021 - 10.2021
- Exceptional customer service in a fast-paced environment
- Trained new servers and BOH team members
- Managed and balanced cash transactions
- Cleaned and prepared store for following day
- Address any customer concerns or complaints in a professional manner
- Utilize POS systems including Toast
- Open and close restaurant and bar
- Served bar and restaurant beer, wine, mixed drinks, and liquors
- Take inventory of bar.
Talent Acquisition Specialist
EmployBridge
10.2020 - 08.2021
- Identifying qualified job candidates for specified job descriptions
- Schedule and conduct interviews with applicants to determine qualifications
- Utilize Microsoft CRM and various VMS products
- Create and maintain professional relationships with hiring managers
- Conduct candidate interviews
- Creating various documents in Microsoft Word, Excel, and PowerPoint
- Coach associates on attendance and performance
- Perform client specific orientations for associates
- Extend job offers to qualified candidates
- Address requests of hiring managers in a professional manner
- Data entry and record documentation
- Complete pre-payroll and payroll process
- Terminate assignments at the request of clients
- Successfully multi-task in a fast-paced environment to fill high volumes of customer orders.
Education
Bachelor of Arts - Environmental Studies
Eckerd College
St. Petersburg, FL05.2018
Columbus Zoo And Aquarium Zoo School
Powell, OH05.2014
Olentangy High School
Lewis Center, OH05.2014
Skills
- Toast
- MS Office Suite
- Word Press
- Proficient with Windows and Apple operating systems
- Payroll
- Human Resources
- Account Management
- Recruiting
- Employee Onboarding
- Data Entry
- Excellent Written and Verbal Communication
- Guest Engagement and Customer Service
- Management
- Retail
Timeline
Guest Engagement Guide
ZooTampa at Lowry Park
08.2023 - Current
National Sales Recruiter
Total Quality Logistics
04.2023 - 07.2023
Corporate Recruiter
Antech Diagnostics
06.2022 - 11.2022
Technical Recruiter
ComResource
09.2021 - 06.2022
Server/Bartender/Trainer/Barback
Condado
08.2021 - 10.2021
Talent Acquisition Specialist
EmployBridge
10.2020 - 08.2021
Bachelor of Arts - Environmental Studies
Eckerd College
Columbus Zoo And Aquarium Zoo School
Olentangy High School
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