Summary
Overview
Work History
Education
Skills
Timeline
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Madeline Colon

Staten Island

Summary

Dynamic and results-driven professional with extensive experience in retail and food service, including a successful tenure at CVS Pharmacy. Proven expertise in cash handling and employee training, fostering a culture of exceptional customer service. Recognized for enhancing operational efficiency and resolving customer issues effectively, contributing to improved satisfaction rates.

Overview

4
4
years of professional experience

Work History

Shift Supervisor

CVS Pharmacy
05.2022 - 01.2025
  • Supervised front store operations during assigned shifts, ensuring excellent customer service and smooth workflow.
  • Led, Trained and supported store associates in daily task such as cashiering, stocking and merchandising.
  • opened and closed store, including managing cash drawers, safe counts and preparing deposits.
  • Handled customer service issues, returns and complaints promptly to maintain customer satisfaction.
  • Ensured shelf's were stocked, faced and promotional signage was current and up to date.
  • Completed cash and credit card transactions accurately using POS software.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.

Assistant Manager

Bubbakoos Burritos
08.2021 - 05.2022
  • Supervised daily restaurant operations to ensure smooth service, food quality and customer satisfaction.
  • Trained, coached and motivated team members on proper food handling, customer service and company policies.
  • handled cash management duties such as opening and closing registers, making bank deposit's and reconciling sales.
  • Prepared orders in a quick and timely manner supporting the other team members resulting in smooth operation in the restaurant.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.

General Store Employee

Smashburger
01.2021 - 07.2021
  • Greeted customers, took accurate orders, and processed transactions efficiently using POS system.
  • Worked well in a team setting, providing support and guidance.
  • Prepared and served high quality milkshakes following recipes according to instructions.
  • Maintained a clean and organized work space, including counters, packing stations, and milkshake stations.
  • Supported teammates by assisting with restocking, cleaning, and other tasked needed to maintain smooth operations.
  • Worked effectively in fast-paced environments.


Education

Psychology

Collage of Staten Island
Staten Island, NY

High School Diploma -

Union Square Academy For Health Sciences
Manhattan, NY
06-2021

Skills

  • Cash handling
  • Employee training
  • Workplace safety
  • Staff management
  • POS systems
  • Customer service
  • Microsoft software's

Timeline

Shift Supervisor

CVS Pharmacy
05.2022 - 01.2025

Assistant Manager

Bubbakoos Burritos
08.2021 - 05.2022

General Store Employee

Smashburger
01.2021 - 07.2021

Psychology

Collage of Staten Island

High School Diploma -

Union Square Academy For Health Sciences

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