Madeline Connolly
Pittsford
Summary
Compassionate psych tech with extensive experience in delivering support services to individuals and groups. Expertise in crisis management and implementing therapeutic techniques to enhance patient well-being. Proven ability to foster positive relationships and promote personal growth while ensuring confidentiality and respecting individuality. Passion for managing crises and advocating for patient mental health struggles, with a future goal of obtaining my BSN.
Overview
2
2
years of professional experience
Work History
Sr. Psychiatric Technician
Strong Memorial Hospital
05.2024 - Current
- Assisted patients with daily living activities and personal care tasks.
- Monitored and Observed behavioral changes in patients and reported any concerns promptly to medical or nursing staff when appropriate.
- Provided emotional support and coping skills to patients during challenging situations.
- Ensured a safe and clean environment by following infection control procedures and unit safety measures for our patient population
- Provided direct patient care and monitored patients' physical safety
- Utilized therapeutic techniques such as positive reinforcement or distraction methods when working with agitated patients.
- Implemented de-escalation techniques to manage aggressive behavior.
- Applied crisis intervention techniques during patient emergencies.
- Maintained accurate client records and documentation in compliance with regulations.
Counselor Aide
Helio Health
05.2023 - 05.2024
- Facilitated group therapy sessions, encouraging participation and communication among participants.
- Maintained accurate client records and documentation in compliance with regulations.
- Monitored client progress and reported observations to lead counselors promptly.
- Provided crisis intervention support during emergencies to ensure client safety.
- Educated clients on coping strategies and available resources for ongoing support.
- Developed positive relationships with clients through active listening and empathy.
- Encouraged clients to take an active role in their own recovery process.
Education
Psychology BA - Criminology & Criminal Justice Minor
Saint John Fisher University
05-2024
Skills
- Phlebotomy
- BLS (American Heart Association Basic Life Support)
- CPI Certified (Crisis Prevention intervention)
- Leadership
- Critical Thinking
- Problem Solving
- Stress management strategies
- Multidisciplinary team collaboration
- Direct patient care
- De-escalation techniques
Timeline
Sr. Psychiatric Technician
Strong Memorial Hospital
05.2024 - Current
Counselor Aide
Helio Health
05.2023 - 05.2024
Psychology BA - Criminology & Criminal Justice Minor
Saint John Fisher University
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