Madeline Cooper
Dallas,Texas
Summary
Tenured ABC employee eager to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational and personal skills. Candidate with the ability to handle multiple projects simultaneously with a high degree of accuracy. An organized and dependable candidate successful at managing multiple priorities with a positive attitude. Candidate willing to take on added responsibilities to meet team goals. A hardworking and passionate employee with strong organizational skills eager to assist the team in reaching their goals while also assisting families with obtaining the services needed to obtain success for their children.
Overview
8
8
years of professional experience
Work History
Senior Clinic Admissions Associate
Action Behavior Centers
04.2023 - Current
- Answered phones, called prospects and handled initial email contacts for potential families seeking a reliable ABA program.
- Assisted families with intake packet and served as point of contact throughout onboarding process.
- Obtained updated contact information from all subjects and verified data for accuracy.
- Collected and double-checked paperwork before filing it in appropriate places.
- Replied to phone calls and email inquiries about services provided.
- Served as primary contact for coordination of onboarding clients for ABA therapy.
- Scheduled tours and organized phone calls for operations manager to ensure proper communication to prospective families.
- Organized staff meals and team building experiences to maintain a positive clinic culture.
- Implemented a study group for new employees seeking to extend their knowledge of ABA and provide them with the appropriate support to meet the requirements of the BACB.
Conservatorship Specialist
Texas Department Of Family Protective Services
09.2022 - 04.2023
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
- Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
- Developed and implemented strategies to reduce and prevent family conflict.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
- Worked with educational team to develop Individual Education Plans (IEPs) for students.
- Developed and implemented programs to support children's mental health and well-being.
Registered Behavior Technician
Action Behavior Centers
04.2021 - 08.2022
- Assisted clients in identifying and setting goals to promote positive behavior development.
- Supported client using principles of applied behavior analysis.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Worked as part of collaborative team to address changing needs of children and families.
- Used appropriate software to document patient information, progress notes, and treatment plans.
- Promoted positive interactions with children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication, and utilizing stress scales to turn emotions into concrete concepts.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
Server Shift Leader
Heritage Ranch Golf And Country Club
12.2016 - 08.2022
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
- Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
- Conducted meetings with management to discus operational issues and develop ways to improve services.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Cultivated warm relationships with regular customers.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
Insurance Service Representative
Travelers Insurance
06.2019 - 04.2021
- Set up customer payment plans to cover annual policies and renewals.
- Determined appropriateness of payers to protect organization and minimize risk.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
- Responded to customer requests for products, services, and company information.
- Adhered to underwriting, rating and compliance criteria and guidelines to determine associated financial risks.
- Posted payments to accounts and maintained records.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Collected premiums and issued accurate receipts.
- Modified, updated and processed existing policies.
- Verified client information by analyzing existing evidence on file.
- Trained new customer service representatives on best practices, policies and procedures.
- Maintained confidentiality of client finances, records, and health statuses.
- Assisted customers with completing insurance documents to avoid missed information.
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
Education
Bachelor Of General Studies - Human Development And Psychology
Texas Woman's University
Denton, TX05.2022
Skills
- Legal Standards
- Confidential Case Documentation
- Crisis Situations
- Treatment Recommendations
- Community Resource Information
- Child Care
Timeline
Senior Clinic Admissions Associate
Action Behavior Centers
04.2023 - Current
Conservatorship Specialist
Texas Department Of Family Protective Services
09.2022 - 04.2023
Registered Behavior Technician
Action Behavior Centers
04.2021 - 08.2022
Insurance Service Representative
Travelers Insurance
06.2019 - 04.2021
Server Shift Leader
Heritage Ranch Golf And Country Club
12.2016 - 08.2022
Bachelor Of General Studies - Human Development And Psychology
Texas Woman's University
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