Madeline Cox
Summary
Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
4
4
years of professional experience
Work History
RBT
Behavioral Innovations
04.2023 - 10.2023
- Worked with children ages 2-11 in a clinical ABA setting to treat ASD
- Communicated changes and progress with parents to better provide care for their children.
- Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
Team Lead
Alphabest
10.2022 - 04.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Collaborated with customer service department to discuss new ways to alleviate service issues and computer errors.
- Immediately brought critical issues to customer service manager for resolution.
Server/Hostess
Hometown Restaurant
03.2020 - 08.2022
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
HS Diploma -
Decatur High School
Current Student - Psychology
Texas Woman's University
Denton, TX05.2027
Skills
- Professional communication with clients and co-workers
- Finding creative solutions to everyday problems
- Writing professional reports and documents by recording information in an efficient manner
- Connecting with clients in order to provide personalized care
- Microsoft Office, Word, Excel experience
- File Management
- Administrative Support
- Multi-Line Telephone Systems
- Organization Skills
Additional Information
- CERTIFICATIONS/ AWARDS , Texas Woman's University Oakley Scholarship Awarded for exceptional academic standing and leadership skills. Exemplary Leadership Award awarded for high student involvement and leadership in academics and fine arts. Registered Behavioral Technician License obtained after three months of education and experience training.
Timeline
RBT
Behavioral Innovations
04.2023 - 10.2023
Team Lead
Alphabest
10.2022 - 04.2023
Server/Hostess
Hometown Restaurant
03.2020 - 08.2022
HS Diploma -
Decatur High School
Current Student - Psychology
Texas Woman's University