Madeline Crafton
Costa Mesa,CA
Summary
Dynamic and detail-oriented double major in Communications and Psychological & Brain Science at the University of California, Santa Barbara. Proven expertise in social media marketing, customer service, and team leadership. Strong communicator with a passion for fostering community relationships and enhancing customer satisfaction
Overview
4
4
years of professional experience
Work History
Social Media Intern
UCSB Men's Basketball
09.2022 - Current
- Developed and implemented comprehensive social media marketing strategies aligned with overall marketing and business goals
- Monitored Facebook, Instagram, Twitter and other social media platforms to build consumer connections
- Scheduled content for publication on social media at ideal times
- Fostered and maintained relationships with the online community through active engagement
- Optimized website exposure by analyzing search engine patterns to direct online placement of keywords or other content.
Shift Lead
Pressed Juicery
06.2023 - 09.2023
- Supervised and led a team of associates during the assigned shift
- Provided guidance and support to team members
- Oversaw daily operations to ensure adherence to company standards and policies
- Monitored sales performance and implemented strategies to achieve targets
- Completed daily cash reconciliations and reported any discrepancies
- Monitored inventory levels and coordinated restocking as needed.
Cupcake crafter and concierge
Sprinkles Cupcakes
01.2022 - 06.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Followed food safety regulations pertaining to sanitation, food handling and storage
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
- Crafted boxes, decorations, and filled orders in a timely manner
- Opened and closed the store
- Helped promote seasonal and exclusive flavors and deals.
Cashier
Ralphs Grocery Store
08.2020 - 08.2021
- Operated cash register or POS system to receive payment by cash, check and credit card
- Answered customer questions and provided store information
- Helped customers find specific products, answered questions and offered product advice
- Trained new team members in cash register operation, stock procedures and customer services.
Education
Bachelor of Arts - Communications
University of California, Santa Barbara
06.2026
Skills
- Written and verbal communication
- Social media marketing
- Customer service excellence
- Timely
- Adaptable
- Strong attention to detail
- Problem-Solving
Timeline
Shift Lead
Pressed Juicery
06.2023 - 09.2023
Social Media Intern
UCSB Men's Basketball
09.2022 - Current
Cupcake crafter and concierge
Sprinkles Cupcakes
01.2022 - 06.2022
Cashier
Ralphs Grocery Store
08.2020 - 08.2021
Bachelor of Arts - Communications
University of California, Santa Barbara
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