Madeline Craig
Cape May,NJ
Summary
Bilingual ASL-English professional with 9 years' experience in interpreter referral, service coordination, and accessible communication. Recognized for efficiently processing high-volume service requests via phone, email, and digital platforms; coordinating complex schedules; and delivering exceptional customer support. Deeply committed to advancing access for Deaf, DeafBlind, and Hard of Hearing communities in fast-paced, multilingual environments. Strong track record in workflow optimization, problem-solving, and digital tool adoption.
Overview
10
10
years of professional experience
Work History
Professional Services Specialist / Mathematics Educator
Cape May County Technical High School
Cape May, NJ
01.2019 - Current
- Processed and managed 100+ service and support requests weekly via email, phone, and digital platforms, consistently maintaining a 98% accuracy rate and rapid response to customer needs.
- Coordinated scheduling for 110+ students and team members, reducing scheduling conflicts by 35% and ensuring 95%+ on-time assignment fulfillment in both in-person and remote environments.
- Resolved client and team issues by troubleshooting, escalating concerns, and implementing solutions, resulting in a 20% reduction in recurring barriers to service access.
- Trained and supported a department of 6-20 colleagues, leading to a 30% increase in staff confidence and competence with digital tools and accessible workflows.
- Maintained digital records and compliance documentation for all services, enabling 100% audit-readiness and streamlined reporting to leadership.
- Developed step-by-step digital tools and templates adopted by all team members, saving an average of 10 hours per month in administrative time.
- Recognized for service excellence with NJ Governor's Educator of the Year Award (2022-2023), based on demonstrated commitment to accessibility, client satisfaction, and operational efficiency.
ASL Club Co-Advisor
Cape May County Technical High School
Cape May, NJ
01.2021 - Current
- Organized and facilitated 15+ ASL and Deaf culture training sessions for staff and students annually, increasing community awareness and participation in accessible communication.
- Advocated for and implemented accessibility solutions that improved school-wide communication access for Deaf and Hard of Hearing students, impacting 300+ individuals.
- Differentiated club activities for members of all skill levels, resulting in a 50% increase in club retention and participation year over year.
Unified Sports Coach, Special Olympics
Cape May County Special Services School District
Cape May, NJ
01.2021 - Current
- Coordinated team logistics for 30+ athletes, families, and volunteers per season, maintaining 100% compliance with scheduling and participation requirements.
- Facilitated open communication and problem-solving for athletes and parents, contributing to a 40% increase in participant satisfaction survey scores.
Education
B.A. - ASL-English Interpretation
01.2028
In Progress
M.Ed. - Educational Technology
B.S. - Mathematics (Education/Statistics Minor)
Skills
- American Sign Language
- English
- Spanish
- Microsoft 365
- Teams
- Outlook
- Excel
- Windows
- Google Workspace
- Digital scheduling tools
- Remote communication platforms
Websites
Accomplishments
NJ Governor's Educator of the Year Award, 2022-2023
Timeline
ASL Club Co-Advisor - Cape May County Technical High School
01.2021 - Current
Unified Sports Coach, Special Olympics - Cape May County Special Services School District
01.2021 - Current
Professional Services Specialist / Mathematics Educator - Cape May County Technical High School
01.2019 - Current
University of Northern Colorado - B.A., ASL-English Interpretation
University of the Arts - M.Ed., Educational Technology
Ursinus College - B.S., Mathematics (Education/Statistics Minor)
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