Madeline Crouch
Lubbock,TX
Summary
I am highly interpersonal , analytical, data oriented, and a hard-working employee with multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly motivated with the desire to take on new challenges, I have a strong worth ethic and I’m ready to apply my knowledge and skills and the workplace. I’m skilled in administrative support and customer service, as well as reception. I have six years of experience in managing fast-paced operations. I’m a team player with strong planning and communication abilities
Overview
7
7
years of professional experience
Work History
Stocker
Walamrt
10.2023 - 04.2024
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Maintained effective team member communication.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
Call Center Representative /Team Trainer
Alorica
12.2020 - 01.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Shift Lead
Dairy Queen
11.2016 - 05.2019
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Diploma -
Scurry-Rosser High School
Scurry, TX05.2017
Skills
- Willing to Learn
- Positive Attitude
- Customer Service
- Friendly and Personable
- Customer Assistance
- Customer Relationships
- Punctual and Reliable
Timeline
Stocker
Walamrt
10.2023 - 04.2024
Call Center Representative /Team Trainer
Alorica
12.2020 - 01.2023
Shift Lead
Dairy Queen
11.2016 - 05.2019
Diploma -
Scurry-Rosser High School