Madeline Cuello
Syracuse
Summary
Reliable personal care professional bringing several years of experience in personal care assistant roles. Skilled in addressing physical and mental disabilities and monitoring needs for convalescent patients. Trusted to care for patients at varying stages of life.
Overview
1
1
Language
1
1
Certification
2
2
years of professional experience
Work History
Dsp worker
Arc of Onondaga
Syracuse
05.2026 - Current
- Assisted individuals with daily living activities and personal care tasks to enhance independence and quality of life.
- Supported clients in developing social and communication skills, fostering stronger relationships and community integration.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Facilitated recreational activities that increased client engagement and enjoyment, promoting overall well-being.
Counselor aide
Helio Health
Syracuse
09.2025 - Current
- Supported clients in developing coping strategies and life skills.
- Monitored client behavior and reported any significant changes to staff.
- Provided emotional support to clients during challenging situations.
- Complied with facility regulations by promoting highest level of care and service to each and every patient.
Customer Service Representative
One touch direct
Tampa
03.2024 - 08.2025
- Managed high-volume calls while maintaining a positive attitude.
- Assisted customers with inquiries and resolved issues efficiently.
- Conducted follow-up calls to ensure customer satisfaction levels were met.
- Handled product returns and exchanges following company policies.
- Documented customer interactions in the CRM system accurately.
Education
Henniger Hs
Syracuse, NySkills
- Personal care assistance
- Patient care
- ADL support
- Indirect care
- Life skills development
- First aid and CPR
- First aid safety
- Compassionate care
- Empathetic caregiving
- Caregiving patience
- Behavioral support
- Relationship building
- Self-care advocacy
Languages
Spanish
Professional
Certification
- Home health aide certified
- Pca certified
- Cpr certified
References
References available upon request.
Timeline
Dsp worker
Arc of Onondaga
05.2026 - Current
Counselor aide
Helio Health
09.2025 - Current
Customer Service Representative
One touch direct
03.2024 - 08.2025
Henniger Hs