Madeline Cummings
Temple,TX
Summary
Proven leader in customer service, adept at complaint resolution and CRM software, enhanced team productivity by 40% at Sunnie Life Snow Cones. Skilled in training and mentoring, my positive approach and attention to detail drove significant improvements in client satisfaction and operational efficiency. Personable Lead Sales& Customer Service offering 10 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
8
8
years of professional experience
Work History
Aquatics Coordinator
Belton ISD
03.2018 - Current
- Implemented and maintained safety standards and deployed first aid, CPR and other emergency management services.
- Monitored pH, chlorine, alkalinity and water hardness and took steps to maintain pool at optimal levels.
- Supervised 6aquatic staff and administered performance evaluations to communicate expectations .
- Tracked, organized and cleaned pool equipment and restocked or replaced inventory to keep pool in good working condition.
- Collaborated with cross-functional staff to enrich aquatic programs by coordinating schedule with general program operations.
- Conducted in-service training, meetings and conferences to share ideas and plan aquatic programs.
- Trained workers in service policies, safety requirements and specifics of activities.
- Facilitated hiring, training and evaluation of staff.
- Enhanced customer service based on feedback from guests.
- Boosted loyalty and retained customers by resolving diverse concerns with service or operations.
- Prepared for special groups and VIP customers by implementing personalized plans with staff.
- Assigned schedules and specific tasks to workers for optimal coverage.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained confidentiality of information regarding clients and company.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
- Scheduled office meetings and client appointments for staff teams.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Tracked important information in Skyward & Google Suite, spreadsheets and ran reports or generated graphs using data.
- Routed incoming mail and messages to relevant personnel without delay.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Collected multiple forms of payments, processed transactions and updated relevant records.
- Handled assignments independently with good judgement and critical thinking skills.
- Organized, maintained and updated information in computer databases.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Lead Sales and Customer Service
Sunnie Life Snow Cones
04.2020 - 08.2024
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Worked flexible hours across night, weekend, and holiday shifts.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Acted as a team leader in group projects, delegating tasks and providing feedback, in groups of ten or more staff.
- Paid attention to detail while completing assignments.
- Gained extensive knowledge in data entry, analysis and reporting.
- Gained strong leadership skills by managing projects from start to finish.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Skilled at working independently and collaboratively in a team environment.
Art Associate/Celebration
The Mudd Room
01.2017 - 01.2018
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Recommended complementary purchases to customers, increasing revenue.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Prioritized helping customers over completing other routine tasks in store.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
Some College (No Degree) - Aquatic Biology
South Plains College
Levelland, TXHigh School Diploma -
Temple High School
Temple, OK06.2015
Skills
- Complaint Handling
- Account Management
- Attention to Detail
- Team Member Training
- Willingness to Lead
- Administrative Support
- Positive and Friendly
- Service Recommendations
- CRM Software
- Credit card processing
- Order Processing
- Multitasking and Organization
- Customer Account Management
- Complaint resolution
- Appointment Scheduling
- Customer Support
Timeline
Lead Sales and Customer Service
Sunnie Life Snow Cones
04.2020 - 08.2024
Aquatics Coordinator
Belton ISD
03.2018 - Current
Art Associate/Celebration
The Mudd Room
01.2017 - 01.2018
Some College (No Degree) - Aquatic Biology
South Plains College
High School Diploma -
Temple High School
Similar Profiles
SHELLEY KUKULSKISHELLEY KUKULSKI
Instructional Coach at Belton ISDInstructional Coach at Belton ISD
Karla McGinnisKarla McGinnis
TEACHER at Belton ISDTEACHER at Belton ISD
Brad JonesBrad Jones
Bus Driver at Belton ISDBus Driver at Belton ISD