Madeline Dang
Overland Park,Kansas
Summary
Experienced with managing upscale dining services, ensuring seamless operations and guest satisfaction. Utilizes keen attention to detail and strong communication skills to coordinate staff and service flow effectively. Track record of maintaining high standards of cleanliness, efficiency, and guest relations.
Overview
4
4
years of professional experience
Work History
Headwaiter/ Zone
Jose Peppers
08.2022 - Current
- Trained staff members on use of POS system.
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Supervised server staff and simultaneously served personal section of tables.
- Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
- Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.
Crew Member
AMC Theaters
10.2021 - 08.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Education
BS - Computer Engineering
University of Kansas
Lawrence, Kansas05.2028
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Blue Valley Northwest HS
Overland Park, Kansas05.2024
Skills
- Guest relations management
- Menu memorization
- High volume dining
- Team supervision
- Sales techniques
- Customer service management
- Compliance standards
- Cash handling
- Conflict management
- Service prioritization
Accomplishments
- Supervised team of 60 staff members.
- Documented and resolved the lack of user accessability for online orders which led to better quality of life and an increase in online orders.
Affiliations
- alpha Kappa Delta Phi International Sorority Inc.
- Multicultural Greek Council
Languages
Spanish
Professional Working
Vietnamese
Native or Bilingual
English
Native or Bilingual
Interests
- Experimenting with different creative avenues, like volleyball, piano, and programming, to expand skills and techniques
Timeline
Headwaiter/ Zone
Jose Peppers
08.2022 - Current
Crew Member
AMC Theaters
10.2021 - 08.2022
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Blue Valley Northwest HS
BS - Computer Engineering
University of Kansas
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