Madeline Derry
Rockford,United States
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Nanny
Care.com Inc
Rockford, IL
01.2025 - Current
- Developed and implemented engaging educational activities to promote child development and learning.
- Monitored children's daily activities to ensure safety and provided a nurturing environment.
- Collaborated with parents to discuss children's progress and address any concerns or challenges.
- Administered first aid and medication as required, maintaining a safe and healthy environment for children.
- Organized and participated in recreational outings to enhance social skills and physical activity.
- Maintained a clean and organized living space, ensuring a hygienic environment for children.
Server
Olive Garden
Rockford, IL
02.2024 - 11.2024
- Provided exceptional customer service by promptly addressing guest inquiries and ensuring a positive dining experience.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment, enhancing overall efficiency.
- Maintained a clean and organized dining area, adhering to health and safety standards.
- Effectively managed multiple tables, showcasing strong multitasking abilities in a fast-paced environment.
- Familiarity with health and safety regulations, ensuring compliance during service operations.
Server
Lino's Pizza & Restaurant
Rockford, IL
08.2023 - 01.2024
- Delivered exceptional customer service to enhance guest satisfaction and dining experience.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Trained new servers on menu knowledge and service standards for optimal performance.
- Managed multiple tables efficiently during peak hours, maintaining high service quality.
- Maintained cleanliness and organization of dining area in compliance with health regulations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Daycare Worker
Peak Sports Club
Loves Park, IL
01.2023 - 08.2023
- In charge of the supervision, safety, and entertainment for all the kids that are there.
- Responsible for the cleanliness of toys and play spaces for the children.
- Maintained high standards of quality control and safety protocols.
- Contributed to a positive work environment through team-building activities and support.
Education
High School Diploma -
Rockford Lutheran
Rockford, United States01.2023
Skills
- Leadership Expert
- Conflict Resolution Expert
- Active Listening Expert
- Creativity Expert
- Patience Expert
- Time Management Expert
- Organization Expert
- Adaptability Expert
- Teamwork Expert
- Communication Expert
- Multitasking Expert
Timeline
Nanny
Care.com Inc
01.2025 - Current
Server
Olive Garden
02.2024 - 11.2024
Server
Lino's Pizza & Restaurant
08.2023 - 01.2024
Daycare Worker
Peak Sports Club
01.2023 - 08.2023
High School Diploma -
Rockford Lutheran