Madeline Dixon
Fair Oaks,CA
Summary
Efficient Associate aiming to increase value of company through excellent leadership. Proudly offers talents in communication and organization. Outgoing and energetic individual familiar with managing workflow and overseeing performance of employees.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Food and Beverage Server
NORTH RIDGE COUNTRY CLUB
08.2024 - Current
- Implemented upselling techniques for add-ons and specialty items to drive additional revenue.
- Used point-of-sale systems and completed end-of-shift paperwork accurately.
- Remained focused, calm and professional during peak rush hours.
- Served food and beverages promptly with focused attention to customer needs.
Shift Supervisor
STARBUCKS COFFEE COMPANY
10.2023 - 06.2024
- Assists store manager in executing store operations during scheduled shifts.
- Opening and closing the store, while supervising employees, and delegating responsibilities.
- Follows all cash management and cash register policies, ensuring proper cash management practices are followed by the team.
- Contributes to positive environment by recognizing changes in partner morale and performance, while communicating them to the store manager.
- Enforces safety guidelines and builds awareness about safety
- Delivers excellent customer service, and promoting culture, values and missions of Starbucks.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation
Barista
STARBUCKS COFFEE COMPANY
07.2022 - 10.2023
- Promoted welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Responsible for the execution of all drink choices on the menu, as well as any modifications to meet the customer needs.
- Above average ability to multitask in a fast-paced and high-demand environment.
- Educates customers on store offerings and the culture of the coffee.
- Strong attention to detail, preparing food and beverages aligned with quality, safety, and product standards.
Barista
PJS COFFEE OF NEW ORLEANS
04.2022 - 07.2022
- Prepares all beverages and food to meet PJ's Coffee standards and customer satisfaction.
- Collaborated with team members to prioritize tasks and efficiently handle peak hours.
- Trained new employees on coffee brewing techniques, hand-crafted beverages, and point of sale system.
- Maintained clean and organized work area, including brewing equipment, utensils, and serving areas.
- Closed the store, and balanced registers at end of shifts.
Server Assistant
NORTH RIDGE COUNTRY CLUB
02.2021 - 07.2022
- Greeted and sat members, while maintaining a pleasant and friendly team-work based environment.
- Assisted servers in cleaning, clearing, and resetting tables.
- Completed additional duties assigned by management.
- Answered phones, assisting members and answering their questions in a courteous manner
- Prepared, disassembled, and reset for large events such as weddings, wine tastings, and holiday parties.
- Maintained attentive behavior by circulating throughout work area during shift.
Referee
CALIFORNIA NORTH REFEREE ADMINISTRATION
08.2018 - 11.2020
- Enforced the Laws of the Game during an official soccer match.
- Conducted safety briefings to players and coaches to discuss game rules and regulations.
- Ensured accurate calls during fast-paced youth games, monitoring players for fair play, adherence to rules, and safety.
Education
Bachelor of Science - Business Administration
California State University - Sacramento
Sacramento, CA05.2026
Associate of Science - Business Administration
Folsom Lake College
Folsom, CA05.2024
Associate of Arts - Economics
Folsom Lake College
Folsom, CA05.2024
High School Diploma -
Del Campo High School
06.2022
Skills
- Customer-Oriented
- Schedule Management
- Strategic Planning
- Attention to Detail
- Employee Supervision
- Conflict Resolution
Certification
Food Handler Certification
Timeline
Food and Beverage Server
NORTH RIDGE COUNTRY CLUB
08.2024 - Current
Shift Supervisor
STARBUCKS COFFEE COMPANY
10.2023 - 06.2024
Barista
STARBUCKS COFFEE COMPANY
07.2022 - 10.2023
Barista
PJS COFFEE OF NEW ORLEANS
04.2022 - 07.2022
Server Assistant
NORTH RIDGE COUNTRY CLUB
02.2021 - 07.2022
Referee
CALIFORNIA NORTH REFEREE ADMINISTRATION
08.2018 - 11.2020
Associate of Arts - Economics
Folsom Lake College
High School Diploma -
Del Campo High School
Food Handler Certification
Bachelor of Science - Business Administration
California State University - Sacramento
Associate of Science - Business Administration
Folsom Lake College
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