Madeline Doran
Sanford,FL
Summary
Dedicated student driven towards making a positive impact in the community. Bringing years of experience engaging with people of all ages and backgrounds in fast paced environment.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Walmart
04.2023 - 06.2024
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided primary customer support to internal and external customers.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Sales Associate
Dillards Department Store
12.2022 - 04.2023
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
Cahier/Barista
OTG Management JFK Airport
11.2021 - 11.2022
- Helped management keep adequate supply on hand by notifying of shortages.
- Promoted additional items with beverages, increasing store sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Cashier/Sales Associate
Zara Clothing
10.2019 - 03.2020
- Worked with floor team and managers to meet wide range of customer needs.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Greeted customers entering store and responded promptly to customer needs.
Cashier/Sales Associate
Century 21
02.2019 - 10.2019
- Worked with floor team and managers to meet wide range of customer needs.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Greeted customers entering store and responded promptly to customer needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Set up new sales displays each week with fresh merchandise.
Cashier
Walgreens
03.2018 - 01.2019
- Helped customers complete purchases, locate items, and join reward programs.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
Veritas Academy
Queens, NYAssociate of Science -
Seminole State College of Florida
Sanford, FL2025
Timeline
Customer Service Representative
Walmart
04.2023 - 06.2024
Sales Associate
Dillards Department Store
12.2022 - 04.2023
Cahier/Barista
OTG Management JFK Airport
11.2021 - 11.2022
Cashier/Sales Associate
Zara Clothing
10.2019 - 03.2020
Cashier/Sales Associate
Century 21
02.2019 - 10.2019
Cashier
Walgreens
03.2018 - 01.2019
High School Diploma -
Veritas Academy
Associate of Science -
Seminole State College of Florida