Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Madeline Drake

Philadelphia,PA
Madeline Drake

Summary

Forward-thinking professional equipped with advanced operational and technical knowledge of sales operations. Proven team leader and problem-solver competent in navigating complex situations. Manages assignments, schedules and projects with organized and detail-oriented mindset.

Overview

5
years of professional experience

Work History

Organon

Senior Specialist, Sales Operations
09.2021 - Current

Job overview

  • Oversee strategic evolution of company CRM platform.
  • Partner with key business and operational stakeholders to understand business goals and critical needs.
  • Manage all operational aspects of CRM maintenance, and coordinate with IT and Managed Services on prioritization and support of enhancements.
  • Launched Key Account Management CRM platform for company Account Executive teams, eliminating competitive disadvantage with industry peers.

Merck

Vaccine Customer Representative
04.2021 - 08.2021

Job overview

  • Engaged pediatric and internal medicine customers and deliver clinically focused messages to introduce, launch, and grow brand-share and revenue.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Merck

Senior Specialist, Oncology Field Communications
12.2019 - 03.2021

Job overview

  • Identified areas in need of critical improvement and implemented strategies to achieve targets.
  • Coordinated meetings and logistics for national sales meetings. Planned company's first ever fully virtual national sales meeting, with a 98% satisfaction rate.
  • Standardized and reduced communications between employees by formulating and implementing field communication processes.
  • Supported communications for the launch of various new indications for company's blockbuster product.

Merck

Marketing Operations Specialist
07.2018 - 11.2019

Job overview

  • Streamlined new hire efficiencies, coordinated new hire orientations and provided onboarding and training for new Oncology employees.
  • Supported senior leadership by developing communications and planning, resourcing, and overseeing logistics for national sales meetings.

Fundacion Antonio Nunez Jimenez
Havana, Cuba

Research Intern
01.2017 - 05.2017

Job overview

  • Highlighted as first ever American Student to intern in Cuba in both Northeastern News and Boston Metro News.
  • Completed research, compiled data, updated spreadsheets and produced timely reports.

Manna Project International
Managua, Nicaragua

Program Director
01.2016 - 08.2016

Job overview

  • Led organizational expansion by recruiting, interviewing, and training next cohort of program directors.
  • Provided ongoing direction and leadership for program operations. Set and oversaw yearly program budgets.

Education

Northeastern University

MPH from Urban Health
05.2023

Northeastern University

Bachelor of Arts from International Affairs
05.2018

Skills

  • Flexible & Adaptable
  • Corporate Communications
  • Complex Problem-Solving
  • Incident Escalation
  • Customer Relationship Management
  • Operational Efficiency

Languages

Spanish
Professional Working

Timeline

Senior Specialist, Sales Operations

Organon
09.2021 - Current

Vaccine Customer Representative

Merck
04.2021 - 08.2021

Senior Specialist, Oncology Field Communications

Merck
12.2019 - 03.2021

Marketing Operations Specialist

Merck
07.2018 - 11.2019

Research Intern

Fundacion Antonio Nunez Jimenez
01.2017 - 05.2017

Program Director

Manna Project International
01.2016 - 08.2016

Northeastern University

MPH from Urban Health

Northeastern University

Bachelor of Arts from International Affairs

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Madeline Drake