Summary
Overview
Work History
Education
Skills
Timeline
Generic

Madeline Drumheller

Richmond,VA

Summary

I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Crew Member

Trader Joes
07.2023 - Current


  • Stocked shelves to organize aisles in assigned department.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Played a key role in successful store audits by maintaining compliance with health department regulations and company guidelines for cleanliness standards.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Escalated problems or complaints to relevant supervisor or manager for resolution.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Became familiar with products to answer questions and make suggestions.


Art Teacher's Aide Volunteer

Visual Arts Center Of Richmond
01.2023 - 12.2023
  • Assisted students in developing unique artistic skills and techniques.
  • Helped teacher prepare instructional material and displays.
  • Maintained and operated classroom equipment to maximize use and lifespan.
  • Demonstrated painting techniques to help students better understand lessons.
  • Taught classes on painting, collage, and color theory.
  • Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
  • Managed art room supplies, equipment and resources to maintain consistent supply for projects.
  • Contributed in engaging art lessons for students in grades kindergarten through 8th.
  • Enforced rules and instructions to maintain discipline.
  • Helped facilitate after-school art clubs and activities for students to hone skills.
  • Distributed art supplies, wiped up spilled paint and collected finished work at end of class.
  • Strengthened communication skills through regular interactions with others.

Cheese Monger

Ellwood Thompson's Grocery
09.2022 - 12.2022
  • Wrapped, boxed and weighed department products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained high standards of quality by regularly inspecting cheeses for freshness and proper storage conditions.
  • Enhanced customer satisfaction by providing personalized cheese recommendations based on individual preferences.
  • Recommended complementary purchases to customers, increasing revenue.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Used in-store system to locate inventory and place special orders for customers.
  • Educated clients on proper food pairing suggestions for each wine variety, increasing overall enjoyment of the product experience.

Barista

Sen Organic LLC
05.2022 - 08.2022


  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Packaged bagels, muffins and other food items for customer purchase.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Implemented sustainable practices such as waste reduction initiatives, contributing to the cafe''s environmental responsibility goals.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Used POS system to accurately enter orders and process payments.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Server

Fawn Lake Country Club
11.2021 - 05.2022
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Served food and beverages promptly with focused attention to customer needs.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Checked guests' identification before serving alcoholic beverages.
  • Processed orders and sent to kitchen employees for preparation.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Worked well in a team setting, providing support and guidance.
  • Increased sales significantly by upselling higher-end products to customers.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Set up banquet tables and chairs based on event requirements.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.

Administrative Assistant

Banduri LLC
06.2019 - 05.2020
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.

Education

No Degree - Photographic, Film, And Video Technology

Virginia Commonwealth University
Richmond, VA
12.2026

Skills

  • Food Delivery
  • Table and Dining Room Setup
  • Money Handling
  • Beverage Preparation
  • POS System Operation
  • ServSafe
  • Student Engagement
  • Visual Communication
  • Adobe Creative Suite
  • Student Mentoring
  • Customer Service
  • Supply Stocking

Timeline

Crew Member

Trader Joes
07.2023 - Current

Art Teacher's Aide Volunteer

Visual Arts Center Of Richmond
01.2023 - 12.2023

Cheese Monger

Ellwood Thompson's Grocery
09.2022 - 12.2022

Barista

Sen Organic LLC
05.2022 - 08.2022

Server

Fawn Lake Country Club
11.2021 - 05.2022

Administrative Assistant

Banduri LLC
06.2019 - 05.2020

No Degree - Photographic, Film, And Video Technology

Virginia Commonwealth University

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Madeline Drumheller