Madeline Dube
Kent,OH
Summary
Proven leader and effective communicator, adept in team management and customer engagement, honed at American Pool Management. Excelled in enhancing swimmer safety and employee satisfaction through comprehensive training and positive work environments. Demonstrated expertise in water rescue techniques and relationship building, significantly improving operational efficiency and client relations.
Professional in brand representation with strong focus on driving awareness and engagement. Experienced in building relationships, promoting products, and executing marketing strategies. Known for collaborating effectively with teams and adapting to changing needs, ensuring goals are consistently met. Skilled in communication, public speaking, and social media management. Reliable and results-driven with passion for delivering impactful outcomes.
Overview
4
4
years of professional experience
Work History
Lifeguard Manager
American Pool Management
05.2024 - Current
- Streamlined facility operations by establishing clear communication channels between staff members.
- Scheduled, coordinated and conducted in-service training for [Number] lifeguards to promote full competence in first aid, CPR, and water rescue techniques.
- Promoted a positive work environment, resulting in higher employee satisfaction and retention rates.
- Enhanced swimmer safety by implementing comprehensive training programs for lifeguards.
- Monitored pool area for violations and potential hazardous situations.
- Handled chemicals such as chlorine and celite to maintain safety and cleanliness quality standards of pool water.
- Directed and oversaw maintenance records and incident reports.
- Implemented risk assessment procedures to identify potential hazards and minimize accidents at the facility.
- Reduced response times to emergencies with regular drills and performance evaluations.
- Tested and maintained water quality with periodic sampling.
- Opened and closed pool at designated hours of operation and made decisions for closing pool due to inappropriate chemical levels, inclement weather, and low water temperature.
- Facilitated ongoing professional development opportunities for lifeguard team members, enhancing overall skill sets.
Lifeguard
American Pool Management
05.2020 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Upheld hygiene standards in pool and surrounding area.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Prevented accidents through regular equipment inspections and maintenance.
- Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
Swim Lessons Instructor
North Hills Aquatics
09.2022 - 05.2024
- Increased student confidence in the water through positive reinforcement and gradual progression of skills.
- Contributed to a safe and enjoyable learning environment by enforcing pool rules and maintaining constant supervision of students.
- Developed engaging lesson plans focusing on fundamental swimming techniques, water safety, and stroke improvement.
- Enhanced swim lesson effectiveness by incorporating various teaching methods and styles tailored to individual student needs.
- Conducted private one-on-one swim lessons for students requiring specialized attention or advanced skill development.
- Provided exceptional customer service to parents, addressing concerns and providing regular progress updates on child''s swimming skills.
- Built strong relationships with students'' families, creating open communication channels for feedback on lesson quality and overall satisfaction.
- Took notes strengths and weaknesses of each child in class to track progress.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Implemented fun activities and games within lessons to maintain student engagement and enjoyment while learning crucial swimming skills.
- Ensured proper use of pool equipment during lessons while also educating students on necessary care procedures.
- Taught students pool and water safety guidelines.
- Maintained control and safety of class and kept children in flotation always within arm's reach.
Brand Ambassador
Aerie By American Eagle
05.2023 - 04.2024
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Communicated product information with confidence and educated consumers about company.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Achieved targeted marketing goals by collaborating closely with team members to develop effective strategies for each campaign.
- Provided valuable feedback to clients regarding consumer reactions, preferences, and suggestions for improvements based on firsthand experience promoting their products.
- Designed, filled, and arranged eye-catching product floorsets to increase sales.
Education
High School Diploma -
North Hills Senior High School
Pittsburgh, PA06.2024
Skills
- Team Management
- Scheduling Coordination
- Weather Monitoring
- Water rescue techniques
- Customer Service
- Effective communicator
- Exceptional communication
- Customer Engagement
- Team Leadership Qualities
- Relationship builder
- Goal-oriented mindset
- In-depth product knowledge
Social media management, photography, interior design
- Experience in working social media accounts for sports teams, posting game and meet information, results, and photos for families
- Beginning experience (As of September 2024) in photography, specifically sports media content
- Pursuing a bachelor's degree in interior design with a minor in business
Timeline
Lifeguard Manager
American Pool Management
05.2024 - Current
Brand Ambassador
Aerie By American Eagle
05.2023 - 04.2024
Swim Lessons Instructor
North Hills Aquatics
09.2022 - 05.2024
Lifeguard
American Pool Management
05.2020 - Current
High School Diploma -
North Hills Senior High School
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