Madeline Duke
Jacksonville,AL
Summary
I am a marketing graduate from Jacksonville State University with a strong foundation in sales, customer service, and digital marketing. Over 5 years of experience as a server and manager, demonstrating excellent communication, multitasking, and problem solving skills in fast paced environments. Working as a wholesaler temp, gaining hands on experience in market trends, negotiation, and business operations. Skilled in social media marketing, with a passion for building brand presence and driving engagement online. Eager to leverage diverse experience and marketing knowledge in a dynamic, growth oriented role.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager
Struts of Jacksonville
Jacksonville, AL
06.2025 - Current
- Oversaw daily restaurant operations to ensure smooth and efficient service
- Trained, scheduled, and supervised servers, hosts, and support staff
- Managed opening and closing procedures, including cash handling and deposits
- Handled customer concerns and resolved issues professionally
- Ensured food safety, cleanliness, and company standards were met
- Coordinated between front-of-house and kitchen staff during busy shifts
- Monitored inventory and assisted with ordering supplies
- Maintained a positive, team-oriented work environment
Apparel Sales Leader/ Wholesale Temp
The Bp Agency
Jacksonville, AL
01.2025 - Current
- Assisted boutique buyers with selecting and ordering seasonal clothing collections
- Organized and prepared showroom merchandise for buying appointments and market weeks
- Tracked orders, inventory, and line sheets to support buyers’ decisions
- Built and maintained relationships with boutique clients and sales reps
- Helped style and present collections to buyers in showrooms
- Traveled across the United States to attend trade shows, markets, and buying events
- Supported set-up and breakdown of showroom displays at different locations
- Gained hands-on experience with wholesale operations, trends, and retail buying processes
Server
Struts of Jacksonville
Jacksonville Alabama
03.2023 - Current
- Provided friendly, efficient service to guests in a fast-paced, high-volume environment
- Took accurate food and drink orders and communicated them clearly to the kitchen and bar
- Delivered food and beverages promptly while ensuring order accuracy
- Handled cash, credit card, and POS transactions responsibly
- Answered menu questions and made recommendations to guests
- Maintained clean tables, stations, and dining areas
- Resolved customer concerns professionally and with a positive attitude
- Worked collaboratively with hosts, bartenders, and kitchen staff during busy shifts
Server
Mellow Mushroom
Rome, GA
04.2017 - 05.2023
- Provided recommendations on menu items based on customer preferences and dietary restrictions.
- Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed.
- Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift.
- Adhered to all food safety regulations to ensure the health and well-being of customers.
- Communicated effectively with team members to coordinate table assignments for efficient seating arrangements.
- Assisted in training new servers on restaurant policies, procedures, and best practices for delivering excellent customer service.
- Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience.
Education
Bachelor's degree - Marketing
Jacksonville State University
Jacksonville, AL12.2024
Skills
- Teamwork
- Marketing
- Social media content
- Organizational skills
- Content marketing
- Communication skills
- Social media content marketing
- Video editing
- Microsoft Outlook
- Critical thinking
- Computer skills
- TikTok
- Editing
- Canva
- Content creation
- Active listening
- Writing skills
- Attention to detail
- Digital marketing
- Sales
- Time management
- Creativity
Certification
- Content Marketing, 11/01/74
- Google Analytics Certification
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Accomplishments
- Earned a Bachelor’s degree in Marketing while maintaining a 3.2 GPA and making the Dean’s List
- Gained leadership and management experience as a restaurant manager in college
- Worked as a wholesale temp in boutique fashion, building experience in the fashion and retail industry
Timeline
Manager
Struts of Jacksonville
06.2025 - Current
Apparel Sales Leader/ Wholesale Temp
The Bp Agency
01.2025 - Current
Server
Struts of Jacksonville
03.2023 - Current
Server
Mellow Mushroom
04.2017 - 05.2023
Bachelor's degree - Marketing
Jacksonville State University