Madeline Duncan
Strongsville,OH
Summary
Organized and dependable Registered Nurse successful at managing multiple priorities with a positive attitude. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Proven to remain calm under pressure and skillfully handle high-stress situations. Consistently developing strong relationships with patients and peers through empathetic communication, respectful attitude, and excellent customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
EPIC Facility Lead
University Hospitals St. John Medical Center
01.2023 - Current
- Responsible for training, integrating, and supporting implementation of EPIC EMR into St. John Medical Center
Nurse Manager
University Hospitals St. John Medical Center
08.2022 - 01.2023
- Managed 85 nursing staff members on 30 bed medical surgical unit in 120-bed hospital by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Supervised, directed, and motivated high-quality performance from nursing staff
Entrepreneur
Thrive Drip Solutions
05.2022 - 08.2022
- Determined business plan, mission statement, and vision.
- Devised processes to boost long-term business success and increase profit levels.
- Monitored patient reactions after administering medications and IV therapies.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
Assistant Nurse Manager
University Hospitals St. John Medical Center
05.2021 - 08.2022
- Verified facility remained up-to-date and compliant with laws and regulations.
- Evaluated skills of nursing personnel and verified staff certifications for validity.
- Established and continuously optimized unit schedules and individual work assignments.
- Performed real-time chart audits for patients ensuring accuracy and completeness of information while capitalizing on opportunities for process improvement.
Clinical Coordinator RN
University Hospitals St. John Medical Center
11.2018 - 05.2021
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
Registered Nurse, Medical-Surgical Unit
University Hospitals Of Cleveland
08.2016 - 11.2018
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Maintained quality care and comfort for patients with array of acute and chronic disease processes.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
Education
Bachelor of Science - Nursing
Notre Dame College
Cleveland, OH05.2016
Skills
- Direct Patient Care
- EMR Systems
- Quality Control
- Staff Development and Supervision
- Multitasking and Organization
- Data Gathering
- Multidisciplinary Care Coordination
- Conflict Management
- Health Information Systems (HIS)
- Transitional Support
Certification
- BLS (Basic Life Support)
- ACLS (Advanced Cardiovascular Life Support)
- NIHSS (National Institute of Health Stroke Scale)
- CPI (Crisis Prevention Institute)
Timeline
EPIC Facility Lead
University Hospitals St. John Medical Center
01.2023 - Current
Nurse Manager
University Hospitals St. John Medical Center
08.2022 - 01.2023
Entrepreneur
Thrive Drip Solutions
05.2022 - 08.2022
Assistant Nurse Manager
University Hospitals St. John Medical Center
05.2021 - 08.2022
Clinical Coordinator RN
University Hospitals St. John Medical Center
11.2018 - 05.2021
Registered Nurse, Medical-Surgical Unit
University Hospitals Of Cleveland
08.2016 - 11.2018
Bachelor of Science - Nursing
Notre Dame College
- BLS (Basic Life Support)
- ACLS (Advanced Cardiovascular Life Support)
- NIHSS (National Institute of Health Stroke Scale)
- CPI (Crisis Prevention Institute)
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