Madeline Eggering
Powder Springs,GA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in many different fields of the industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Foster Coordinator
Renegade Rescue
Kennesaw, Georgia
02.2019 - Current
- Built solid and trusting rapport with fosters, encouraging trust and communication to meet case needs.
- Documented data and completed accurate updates to foster files
- Interviewed individuals and families to assess suitability for adoption
- Find fosters through web posting and ads to take in animals from shelters and bad situations
- Meet new foster and inspect their homes and circumstances
- Check in daily with over 10 fosters on average to make sure our animals are in good health and to keep communication lines open between fosters and our rescue
- Work directly with the director of the rescue as well as directors of multiple local animal shelters in order to save as many animals as possible
- Make sure that all fosters in our program are trained properly on medicating animals, daily care of the animals, and have the ability to reach me 24/7
- Administer vaccines and medications as well as fluids for the animals as needed
- Locate animals in need through local animal controls and sites like Face Book and Criagslist. Keeping hundreds of animals off the streets and safe
- Maintain and deep organized records of each animals medical records as well as records of fosters that are caring for them.
Telemarketing Sales Representative
True Green
Acworth, Georgia
01.2017 - 04.2017
- Completed daily warm calling and outreach to build sales pipeline.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Obtained customer information such as name, address, and payment method, and enter orders into computers
- Became one of the top 5 sales performers out of over 50 in my first 45 days.
- Managed over 50 calls per day
Manager in Training
Red Skye Wireless
O'Fallon, Illinois
08.2009 - 03.2011
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
- Oversaw activities of an 8-person team, completing phone sales and upsells, disciplining and motivating employees to maximize performance.
- Enhanced supervisory and leadership abilities by working closely with mentoring sales associates.
- Made work schedules for 8 employees to cover shifts without anyone going over 40 hours
- Trained new employees on sales processes and procedures
- Increased store sales by 200% in a one year period
- Interviewed multiple potential employees and aided in the decision of the best fit for the company and our store.
- Opened and Closed the store as well as deposited money nightly into the bank
Emergency Action Controller
US Navy
Scott AFB, IL
10.2006 - 01.2009
- Distributed action items to appropriate personnel.
- Coordinated with key stakeholders on action details.
- Applied understanding of command policies to support mission requirements.
- Communicated and exchanged information with peers and senior personnel.
- Handled TS material daily
- Trained incoming team members to be able to maintain a 100% score on yearly inspections and testing
- Created and implemented checklists for the team and command to follow which made our processes more accurate and efficient
- Wrote and created briefings for the 4 Star General and other leaders in the command so they could make Informed decisions on the best course of action in military emergencies
Education
Associate of Arts - Drafting And Design
ITT Technical Institute
Kennesaw, GAHigh School Diploma -
Parkway North High School
Creve Coeur, MO05.2003
Skills
- Critical Thinking
- Verbal and Written Communication
- Work Prioritization
- Problem Solving
- Work Planning
- Decision Making
- Microsoft Office
- Attention to Detail
- Relationship Building
- Time Management
- Documentation and Recordkeeping
- Data Entry
- Service-Oriented
- Staff Mentoring
- Research reporting
- Analytical and Critical Thinking
- Conflict mediation
- Dependable and Responsible
- Written Communication
Timeline
Foster Coordinator
Renegade Rescue
02.2019 - Current
Telemarketing Sales Representative
True Green
01.2017 - 04.2017
Manager in Training
Red Skye Wireless
08.2009 - 03.2011
Emergency Action Controller
US Navy
10.2006 - 01.2009
Associate of Arts - Drafting And Design
ITT Technical Institute
High School Diploma -
Parkway North High School