Summary
Overview
Work History
Education
Skills
Timeline
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Madeline Engel

Jefferson,GA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in multiple service industries. Solid team leader with outgoing, positive demeanor and proven skills in establishing rapport with clients. Articulate, energetic, and results-oriented with passion for developing relationships, cultivating partnerships, and growing businesses.

Overview

6
6
years of professional experience

Work History

Cashier/Fulfillment Specialist

Target
11.2022 - 11.2023
  • Enabled customers to feel welcomed, important, and appreciated by handling transactions accurately while enhancing the customer service experience
  • Effectively collaborated with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow
  • Efficiently prepared, packed, and organized envelopes, packages, containers, and pallets with correct merchandise counts
  • Accurately reviewed order slips, picked products, and staged merchandize to be shipped

Receptionist

Jefferson Animal Hospital
05.2021 - 08.2022
  • Cultivated new client relationships resulting in 95% return rate
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels
  • Processed new patients and updated client records with key information using standardized registration systems
  • Transmitted information and documents to customers using computer software, fax machines, and mail systems
  • Proactively assessed client needs, providing optimal care and customer service, resulting in a 98% satisfaction rate
  • Resolved technology issues by basic knowledge of computer software

Deli Clerk

Publix
09.2020 - 05.2021
  • Provided outstanding customer service by quickly greeting customers, efficiently slicing meats and cheeses
  • Utilized suggestive selling appropriately, resulting in additional sales in nine out of ten customers
  • Maintained organization and cleanliness of the deli counter and kitchen
  • Adept in all positions available within the deli, training newer staff in proper protocol and procedure

Veterinary Intern

Bethlehem Veterinary Hospital
01.2018 - 08.2020
  • Maintained accurate records of patients symptoms, treatment plans, and logged controlled medications
  • Provided compassionate customer services, creating a warm and welcoming environment
  • Facilitated slow work periods by staying busy with frequently cleaning exam rooms, general areas, and kennels
  • Educated caregivers and guardians on animal care, nutrition, medical conditions, and disease management
  • Scheduled appointments for multiple doctors

Team Leader

Chick-fil-A
05.2018 - 05.2019
  • Collaborated with ten other team members to productively complete customer transactions in a timely manner
  • Quickly and accurately handled cash transactions, giving precise change while boosting customer retention rates
  • Improved team performance by training new employees on POS systems, customer service, and food safety
  • Maintained professionalism in all situations and resolved 98% of conflicts to customer’s satisfaction
  • Composed successful quality control initiatives such as implementing new strategies to improve employee work and increase accuracy

Education

Bachelor of Arts - Graphic Design

University of North Georgia
Oakwood, GA
05.2025

Skills

  • Analytical Thinker
  • Problem Resolution
  • Customer Management
  • Attention to Detail
  • Adaptability
  • Cash Handling
  • Data Entry
  • Quality Control
  • Professional Demeanor
  • Relationship Building

Timeline

Cashier/Fulfillment Specialist

Target
11.2022 - 11.2023

Receptionist

Jefferson Animal Hospital
05.2021 - 08.2022

Deli Clerk

Publix
09.2020 - 05.2021

Team Leader

Chick-fil-A
05.2018 - 05.2019

Veterinary Intern

Bethlehem Veterinary Hospital
01.2018 - 08.2020

Bachelor of Arts - Graphic Design

University of North Georgia

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Madeline Engel